David Larsen

IT professional with extensive experience at Rocket Lawyer, specializing in SLA adherence and ticket resolution. Demonstrated expertise in Jamf Pro and Okta administration, leading to enhanced onboarding processes and a 40% reduction in login-related issues. Proven ability to streamline operations and improve customer satisfaction through effective documentation and proactive support. Strong skills in ITIL frameworks, incident management, and team leadership, driving improvements in service delivery and user experience. Resourceful Service Desk Lead highly productive in task completion, streamlining operations for enhanced service delivery. Possess specialized skills in ITIL frameworks, incident management, and customer service excellence. Excel at communication, problem-solving, and team leadership to drive improvements and user satisfaction. Skilled Service Desk Team Lead with experience managing, supporting, and mentoring diverse IT teams. Strong foundation in service desk management protocols and software applications. Notable aptitude for problem resolution, workflow optimization, and promoting a culture of exceptional service delivery. Previous roles have resulted in improved efficiency, increased team productivity, and enhanced customer satisfaction. Resourceful Service Desk Specialist known for high productivity and efficient task completion. Possess specialized skills in IT support, troubleshooting, and customer service that ensure smooth operation of service desk activities. Excel in communication, problem-solving, and time management to deliver outstanding support experiences.

Certified Jamf Administrator