Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Lary

Coatesville,PA

Summary

Dynamic Service Advisor at Tommy's Automotive with a proven track record in enhancing customer satisfaction through effective communication and timely updates. Skilled in vehicle assessment and workflow management, I excel at resolving complaints and optimizing service delivery, consistently meeting high standards and fostering client loyalty.

Overview

11
11
years of professional experience

Work History

Service Advisor

Tommy's Automotive
West Chester, PA
06.2014 - Current
  • Facilitated effective communication between customers and service technicians to enhance service delivery.
  • Provided timely updates to clients regarding vehicle status and repair timelines, ensuring transparency.
  • Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
  • Coordinated service appointments and managed workflow to optimize shop efficiency.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Education

Automotive - Automotive

Automotive Training Center
Lionville Pa
05-1980

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Excellent communication
  • Workflow management
  • Documentation and reporting

Timeline

Service Advisor

Tommy's Automotive
06.2014 - Current

Automotive - Automotive

Automotive Training Center
David Lary