David Lary
Coatesville,PA
Summary
Dynamic Service Advisor at Tommy's Automotive with a proven track record in enhancing customer satisfaction through effective communication and timely updates. Skilled in vehicle assessment and workflow management, I excel at resolving complaints and optimizing service delivery, consistently meeting high standards and fostering client loyalty.
Overview
11
11
years of professional experience
Work History
Service Advisor
Tommy's Automotive
06.2014 - Current
- Facilitated effective communication between customers and service technicians to enhance service delivery.
- Provided timely updates to clients regarding vehicle status and repair timelines, ensuring transparency.
- Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
- Coordinated service appointments and managed workflow to optimize shop efficiency.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Automotive - Automotive
Automotive Training Center
Lionville Pa05-1980
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Excellent communication
- Workflow management
- Documentation and reporting
Timeline
Service Advisor
Tommy's Automotive
06.2014 - Current
Automotive - Automotive
Automotive Training Center