Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

David Lash

Management
Beaver Falls,PA

Summary

Expert in customer service with over 18 years of related experience and advanced people skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Amazon Associate

Amazon Inc
Imperial, PA
11.2021 - 03.2022
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Observed packing operations to verify conformance to specifications.
  • Shipping and handling of Amazon products.
  • Meet and Exceed customers Expectations
  • Load Amazon trucks
  • Package sorter

Owner

Davids Everyday Business
Beaver Falls, PA
03.2020 - 10.2021
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Input income and expense details into database to track business finances and address variances.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Provided financial management through preparation of bank deposits and settlement of sales, tax returns and transaction reports.
  • Provided outstanding coaching to employees to boost productivity.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Command Center Operations Specialist

Westinghouse Electric Company
Cranberry Twp, PA
03.2018 - 03.2020
  • Enforce protective policies per Westinghouse compliance and NRC- Nuclear regulatory commission.
  • Enforce personnel policies Reinforce knowledge
  • Trained in Sales force Recommend protections
  • Administer databases
  • Emergency first aid
  • Deliver emergency treatment
  • Excellent Written and communication Customer service skills
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Developed and updated tracking spreadsheets using Word.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Generated reports of findings to help management with making key decisions.
  • Evaluated performance and policies against metrics.
  • Used microsoft to model data and forecast trends.
  • Identified objectives of Westinghouse by analyzing feedback, observing consumers and collecting surveys.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Industrial

Gregg Services
Cranberry Twp, PA
12.2017 - 03.2018
  • Carefully handled hazardous materials to minimize risks, storing and using each with the safest possible methods
  • Monitored and maintained the security of building areas by taking care to lock doors and check perimeters
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
  • Reviewed the incoming orders and assigned work to the employees to maintain a demanding schedule.

Supervisor

Sheetz
Beaver Falls, PA
09.2014 - 11.2017
  • Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs
  • Hired, appraised, trained, and disciplined members of the production team and provided constructive feedback for improvement of performance
  • Planned and published the production schedule and ensured that required staffing and resources were available to meet production goals
  • Created a culture of continuous improvement, inspiring employees to take action to solve problems
  • Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
  • Developed department leadership among team members by coaching and providing challenging assignments
  • Troubleshooting issues with equipment and machinery during operations and preceding new production runs
  • Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
  • Proactively solved worker issues to keep the team working well together and on-task
  • Implemented procedural changes to update front-line operations with new policies
  • Motivated employees to improve performance with close mentoring and hands-on training
  • Protected team members by keeping each worker consistently operating in a safe manner
  • Inspected completed products to verify quality and identify production problems
  • Updated operations logs with daily information to spot trends and quickly correct problems
  • Established and enforced standards, performance goals and budgets to keep operations in line with targets
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Laser Printer Specialist

Mailing Services Of Pittsburgh
Freedom, PA
10.2010 - 08.2014
  • Mailing services of Pittsburgh - Warrendale, pa
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
  • Consulted with customers to understand their desires and
  • Education suggest the best products to meet their needs
  • Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
  • Continuously classified and filed records to keep the system efficient and all information organized.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Sales Executive

West hills Nissan
Coraopolis, PA
10.2008 - 10.2010
  • Quickly connected with each customer to offer assistance and promote products
  • Maintained revenue by attracting customers with attractive sales displays
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Executive Loan Specialist

Beneficial Mortgage and Loans
Cranberry Twp, Pa
08.2006 - 09.2008
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Recommended loan approvals and denials based on customer loan application reviews.

Management/Sales

Kenny Ross Chevy Buick
Cranberry Twp, Pa
02.1995 - 07.2006
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Developed and implemented comprehensive salesperson training program.
  • Managed customer expectations and helped navigate sales processes.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Demonstrated products to customers, answered questions and redirected objectives to positive features.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Tracked, measured and reported on trends for sales team analysis and decision making.
  • Qualified incoming team marketing and sales leads to assist with prospecting new contacts.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Maintained Customer Satisfaction Index of 3.89 over 10 years.

51 Romeo Electrician

United States Army Reserve
Fort Sill, OK
11.1992 - 02.1995
  • Completed rough-in, termination and underground work.
  • Repaired and installed new fixtures, wiring, circuits and motors.
  • Operated tools according to prescribed safety practices.
  • Interpreted blueprints, schematics and diagrams of project requirements and initiated appropriate electrical installations.
  • Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
  • Interpreted electrical codes and diagrams to complete electrical repair and installation tasks.
  • Verified problems, investigated faults and troubleshot solutions to enhance installations.

Education

High School Diploma - Electrical

Big Beaver Falls Senior High
Beaver Falls, PA
07.1992

Skills

  • Staff Management
  • Financial Forecasting
  • Health and Safety Regulations
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Technical Proficiency
  • Customer Service
  • Performance Monitoring and Evaluation
  • Business Management Principles
  • Recruiting and Hiring
  • Team building
  • Cooking
  • Flexible and Adaptable
  • Multitasking Abilities

Certification

Serve Safe Certification

Nuclear Regulatory Commission Certification (NRC)

Forklift Certification

U.S. Army Electrical Certification

Timeline

Amazon Associate

Amazon Inc
11.2021 - 03.2022

Owner

Davids Everyday Business
03.2020 - 10.2021

Command Center Operations Specialist

Westinghouse Electric Company
03.2018 - 03.2020

Industrial

Gregg Services
12.2017 - 03.2018

Supervisor

Sheetz
09.2014 - 11.2017

Laser Printer Specialist

Mailing Services Of Pittsburgh
10.2010 - 08.2014

Sales Executive

West hills Nissan
10.2008 - 10.2010

Executive Loan Specialist

Beneficial Mortgage and Loans
08.2006 - 09.2008

Management/Sales

Kenny Ross Chevy Buick
02.1995 - 07.2006

51 Romeo Electrician

United States Army Reserve
11.1992 - 02.1995

High School Diploma - Electrical

Big Beaver Falls Senior High

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