David Lauterbach

Design, plan, configure, support and troubleshoot the enterprise security, storage, voice and data networks. Work predominantly with Cisco and Dell equipment. Serve as project lead on multiple technical initiatives.

Participate in planning and preparing budgets and forecasts for IT projects and vendor contracts.

• Responsible for provisioning, deployment, configuration, and administration of many different pieces of network and security-related hardware and software. These include firewalls, routers, switches, security appliances, various network-monitoring tools, and virtual private networks (VPNs).

• Responsible for configuring, maintaining and monitoring storage systems

• Responsible for ensuring the network voice and data environment is functioning properly

• Responsible for mentoring team members as appropriate

• Participate within the IT team to resolve Help Desk tickets

• Develop, document and maintain standard operating procedures and production configurations

• Perform routine maintenance and upgrades of IT infrastructure

• Act as technical liaison between clients, customers and vendors to resolve issues

• Stay current with emerging technologies and advancements within existing technologies

• Occasional night-time and weekend work

• Participate in departmental on-call rotation

• Assist with disaster recovery operations

• Troubleshoot and provide technical support via telephone and remote access

Working within the Administrative Offices of the United States Courts System as a Network Engineer.

I am an integral part of the Engineering Team supporting both the WAN and LAN Networks for the Federal Court System.

• Maintain, configure and utilize new and existing monitoring tools such as, SolarWinds, NetScout, DPA, IPAM, HEAT,
• Work with Network and Systems Administrators for troubleshooting incidents.
• Perform surveillance of nationwide WAN circuits and US Federal Courts.
• Monitor incident alert systems during in 24/7 environment, alerting appropriate departments and personnel of any malfunctions or incidents.
• Monitor network alarms, maintaining notifications and status of network performance and assisting with network concerns/problems for a 24/7 operations center.
• Evaluate report data from all network elements to identify quality issues.
• Support on-site software/hardware installations and upgrades and related maintenance activity.
• Prepare weekly OT, equipment activity and access reports.
• Create reports on Up time, bandwidth usage analysis, Bandwidth health checks, Latency and other key metrics.
• Perform router upgrades, software upgrades and logical bandwidth upgrades.

Working within Marriott Corporation as a Network Engineer. As a part of the systems engineering team, I have been involved gathering data requirements, refining those requirements, developing detailed designs, and documenting those designs for implementation. Duties include:

• Assist with identifying and planning potential new networking services, features, and capabilities.
• Work in a highly collaborative mode with other members of the Network Team to ensure that any additions or changes to design for our Global Network are well understood and managed; effectively communicate design changes to all affected parties.
• Solve Networking problems that are varied and range from simple to complex. Resolution is both reactive and proactive, requiring significant focus and network routing & switching configurations
• Collaborate with external parties to transform high-level business objectives into comprehensive technical requirements.
• Formulate detailed network, storage, and compute design specifications for stable and secure computing operations in a dynamic environment.
• View existing architectures and configurations for local and wide-area networks, storage systems, and multi-tier mixed Windows/Linux computing environments. Verify systems have been built to design specifications and thoroughly documented.
• Knowledgeable in a variety of common enterprise computing environments to include commercial cloud services, web application hosting, relational databases, data replication, high-availability services, security software, common network services, and backup/recovery.
• Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of network, storage, and compute technologies.
• Support a complex network of over 8000 Routers ranging in size from Cisco 800 Series Routers to Cisco 7500 Series Routers.
• Manage DNS and DHCP for all properties using Infoblox.

● Designed, sourced and managed installation of POS system for new restaurant. Created network design, determined cable runs, installed POS hardware and software. Provided full documentation to customer. Designed and delivered staff training on system.

● Developed Digital Signage Platform for commercial venture. Sourced hardware, recommended platform, built initial deployment. Created training manuals and delivered training to personnel to run system.

● Working as technician on various short term IT projects ranging from installing DAS systems to installing routers, to installing new Telco lines and equipment to repairing computers in offices.

• Design, Install and Manage multiple 911 Emergency Call Center Telecommunications Systems. Integrating COTS equipment and software with Frequentis proprietary software to support 911 Call Center communication upgrades throughout the Panhandle of Florida, Chicago, Illinois & Maryland including all telephone communications (Landline, Cellular Phase I & II, VOIP, etc.) and Radio Equipment (Motorola P25, etc.). Integrate Dell Computers & Switches, Audio Codes Mediant VOIP Gateways and various other network components to build fully redundant Call Systems with 100% uptime.
• Responsibilities include:
• Conduct Site Surveys and develop customized installation plans based on the Site Survey results.
• Work with Software development teams in the United States and Europe to design, develop and test features specific to each installation.
• Creating customized integration plans to integrate various PBX Systems (Including Avaya, Cisco CUCM versions 7.0, 8.6 & 9.0) into Frequentis Proprietary VOIP System.
• Supported Frequentis internal network system managing Cisco 2600 series routers, Catalyst Switches, CUCM version 9.0 & Cisco Jabber.
• Extensive use of VMWare 4.1 & 5.5 in lab to create virtual server systems designed to replicate supported networks.
• Create detailed installation plans and schedules
• Work with test teams to write and implement accurate test plans to ensure that software is delivered on-time, bug free and fully meets the needs of the customer.
• Develop training manual, admin manuals and installation manual specific to each installation.
• Physical installation on site of all equipment. Ensure that equipment is racked and cabled according to work order, conduct pre go live testing to ensure all components are working correctly and support live cut-over.

• Developed a company designed around installing Large Screen Televisions and computers in Public Spaces connected via the internet and customized digital signage applications in and around the Frederick, Maryland area. The network shows a combination of entertainment programming and local advertising. I have combined Entertainment, Advertising, Texting & Online Communities (ie Facebook, Twitter, etc) into a seamless network designed to create an effective advertising network focusing on small and medium sized businesses at prices they can afford. I have grown the company to 7 host sites with a weekly viewership of over 45,000 people with and have over 40 local companies currently advertising on the televisions. As a small company, I am required to use Technical skills, Sales Skills, Accounting Skills, etc on a daily basis.

• Managed both Sales and Operations team in a company specializing in the design and implementation of broadband wireless infrastructure systems, public safety radio communications, aeronautical communications, and RF spectrum monitoring systems.
• Specific projects/areas of responsibility included:
• Installation of a Frequentis 3020X touch screen Voice Communications Switch for the Belizean Civil Aviation Department, Belize C.A.
• Installation of a Mobile Access VE DAS install Ft. Belvoir, 4G LTE network architecture in-building solution to deliver multiple cellular services over a LAN infrastructure, Tested and validated with the Cisco Unified Wireless Network (Version 9.0), 5-bar coverage for 2G, 3G, 4G services with MIMO
• Installation of a Mobile Access 2000 install Loudon County ADC, Single broadband architecture supports multiple operators and mobile services from 400 MHz to 6 GHz including, GSM, CELL, PCS, iDEN, Public Safety, AWS, 700 MHz LTE, Paging, UMTS, DCS, WMTS, Integrated and transparent Wi-Fi support, maximize and build indoor network footprint for optimum coverage
• Installation of a Mobile Access 2000 install Lynchburg, VA ADC, Single broadband architecture supports multiple operators and mobile services from 400 MHz to 6 GHz including, GSM, CELL, PCS, iDEN, Public Safety, AWS, 700 MHz LTE, Paging, UMTS, DCS, WMTS, Integrated and transparent Wi-Fi support, maximize and build indoor network footprint for optimum coverage
• Broadband Engineer, configure Antenna systems and Backhaul circuits, minimize cost for managing GSM/EDGE networks, help migrate to LTE infrastructure reusing UMTS-HSPA sites.
• Engineering technical review, cable and antenna installation, wiring devices and control panels point to point, to include digital inputs/outputs and analog inputs/outputs.
• Programming, testing and troubleshooting system head end equipment on medium-scale systems.
• Technical Trainer, conduct technical training sessions Contribute to modifications of training objectives. Writes, edits, updates training programs, including outlines, text, handouts, tests, and designs exercises. Delivers training to large and small groups of students, and individually as needed. Familiar with and skilled in employing multiple training methodologies such, telephonic or email instructions, and in delivering training outside of the classroom on-site at the customers work areas.

• Manage Global Satellite Network for the Army Air Force Exchange Services (AAFES) supporting over 2,000 sites which generates $800k in revenue on an annual basis.
• Designed and build a small call center to support the installation and repair of satellite systems and digital media systems around the globe.
• Developed customized database to track daily operations.
• Wrote and implemented training manuals, call center policies and procedures and delivered training sessions.
• Ensured proper staffing to handle call volume, email & instant messaging support by accurately forecasting volume. This involved building a close business relationship with customer to be kept aware of upcoming projects, carefully monitoring the weather on a global basis to anticipate possible satellite outages and proactively calling sites to verify operational status.
• Sourced and ordered equipment and as needed ensuring that equipment was delivered to needed locations on time at the most competitive prices.
• Designed & Implemented solutions to deliver AAFES television, radio and data communications to a wide variety of both digital and analog transmission equipment.
• Worked with AAFES to study the implementation of Distributed Antenna Systems to provide ubiquitous Wi-Fi/Cellular coverage on Military Installations throughout the United States. Wrote case studies to support the need and feasibility of the project. Studied all DAS system providers to determine which solution would be the best fit based on a performance versus cost analysis. Presented findings to the AAFES Management.
• Created proactive monitoring tools that enabled the company to provide outstanding customer service by being able to proactively respond to both network and individual service outages.
• Defined strategy and business plan for developing Wireless City-wide Networks.
• Designed Wi-Fi/Wi Max/Cellular/Public Safety coverage plans using a variety of propagation tools, sourced equipment, wrote proposals & presented proposals. Partnered with various Wi-Fi/Wi Max/Cellular/Public Safety companies including Sasktel, Strix Systems, VanderStar Engineering, SST Wireless, Motorola & Cisco Systems
• Won multiple contracts to install City-wide WiFi networks including LaCrosse, Wisconsin, Newport Beach, California & Milledgeville, Georgia.
• Designed and installed prototype Cellular DAS system architecture in Calgary, Alberta. Designed integration with WiMAX/Wi-Fi and Cellular to provide 4 bar ubiquitous coverage throughout the buildings.
• Developed business plan and strategies that resulted in creating a publicly traded company on the Canadian Stock Exchange and raised $1.1M in first round of funding in the first year of operation.
• Increased business relationship with Army Air Force Exchange Services raising annual business revenue from $250k to over $800k by expanding service areas and creating stronger business partnership.
• Accountable for all areas of a Global Business including overall customer satisfaction. Managed Call Centers in the United States and Europe to support World-wide Satellite Communications.
• Built strategic alliances with multiple Fortune 500 Companies that resulted in them increasing the amount of Business Television broadcasting they were doing by over 25%.
• Implemented and Supported multiple Learning Management Systems for Multiple Fortune 500 Companies around the world.
• Created new revenue streams by offering multiple ways of broadcasting corporate events to include delivery via IP networks in addition to traditional satellite networks.
• Defined strategy and business plan for expanding revenue sources
• Generated new business by attacking other existing Business Television Networks and developing strategic business marketing partnerships.
• Managed Wireless Internet Service Provider Company – Hometown Wireless. Managed the supporting networkof Cisco 2601 routers and Catalyst Switches which were interconnected at Local LEC and the Wireless Access Points.
• Served 4 Communities in Frederick County Maryland serving approximately 400 customers.
• Managed a combined customer service/technical support help desk.

• Responsible for the operation and network security of Large Satellite Head End Systems broadcasting video and data around the globe.
• Managed multiple teams of satellite professionals including Call Center Personal, Technical Support Representatives and Satellite Technicians.
• Managed Global IT infrastructure supporting a global fiber network interconnected with a satellite network using Cisco 2900 series routers and Catalyst Switches. Network supported thousand of users across the globe.
• Implemented and Supported multiple Learning Management Systems for Multiple Fortune 500 Companies around the world.
• Strengthened company's business by relocating satellite resources from multiple satellite uplink centers to on primary uplink center. This resulted in an ongoing annual savings of over $250,000 per year.
• Accountable for The Business Television Unit including overall customer satisfaction.
• Built strategic alliances with Customer Service Call Center and Technical Support Call Center that resulted in increased efficiencies for both Centers resulting in overall savings of greater than 25% by reducing the number of personnel needed per shift.

• Part of the original Business Television Unit for Dish Network. Developed all original policies and procedures for the Department.
• Wrote and delivered contract proposals to potential new Business Television Clients. Developed strong working relationships with reseller networks.
• Managed team of Commercial Customer Service Representatives and trained them on the proper procedures for handling Business Television Events.
• Implemented and Supported multiple Learning Management Systems for Multiple Fortune 500 Companies around the world.
• Interfaced on daily basis with EchoStar Engineering to adjust the technical systems to meet the unique needs of the Business Television Unit.
• Served as the Technical Director for Charlie Chat's- a monthly program where Charlie Ergen would talk to the Satellite Technicians around the country. Responsible for ensuring set was ready and that all communications line was up and operational prior to broadcast.
• 25% Travel for Site Survey, RFP Meetings, Site Management, Installation and Training.