David Lawell
Mount Airy,MD
Summary
Customer-oriented sales professional with 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
BMW Client Advisor
BMW of Owings Mills
Owings Mills, MD
08.2020 - Current
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Explained all warranties, maintenance plans, and financing options available on vehicles.
- Completed paperwork for vehicle purchases and leases.
- Coordinated delivery of purchased vehicles directly to customer's home or office address.
- Responded to inquiries from potential customers via email and telephone.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Managed sales negotiations and financing options.
- Assisted clients in selecting the right BMW model to fit their needs.
- Attended training sessions to stay up-to-date on BMW products and services.
- Educated customers about sales processes, warranty requirements and service standards.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Internet Sales Manager
BMW of Rockville
Rockville, MD
05.2013 - 08.2019
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained up-to-date database of sales contacts and customer information.
- Collaborated with dealership team members to ensure a smooth purchasing process for clients.
- Completed paperwork for vehicle purchases and leases.
- Responded to inquiries from potential customers via email and telephone.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Managed sales negotiations and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
- Organized events at dealership premises to promote sales of BMW vehicles.
- Maintained detailed records of sales transactions in company database.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Sales Manger
Russel Volkswagen
Catonsville, MD
08.2010 - 04.2013
- Supported sales team members to drive growth and development.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Organized promotional events such as test drives or open houses to generate interest in current inventory.
- Completed extensive product line training to increase sales and render improved services to customers.
- Mentored employees to help achieve sales and CSI objectives.
- Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
- Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
- Resolved customer complaints regarding sales and service.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
BMW Client Advisor
BMW of Towson
Towson, MD
06.2008 - 04.2010
- Completed paperwork for vehicle purchases and leases.
- Responded to inquiries from potential customers via email and telephone.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
VW Certified Sales & Leasin Consultant
Russel Volkswagen
Catonsville, MD
01.2004 - 06.2008
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Managed sales negotiations and financing options.
Education
High School Diploma -
Pensacola High School
Pensacola, FL05.1980
Skills
- Customer Relationship Management
- Issue Resolution
- Contract Negotiation
- Sales and Marketing
- Sales Conversion
- Consultative Techniques
- Leasing Options
- Lead Follow up
- Conflict Mediation
- Contract Preparation
- Team Collaboration
- Goal-Oriented
- Relationship Building
- Price Negotiation
- Product Demonstrations
- Sales Closing
- Negotiation Strengths
- Customer Service
Certification
- Master Certified Sales and Leasing professional
References
References available upon request.
Timeline
BMW Client Advisor
BMW of Owings Mills
08.2020 - Current
Internet Sales Manager
BMW of Rockville
05.2013 - 08.2019
Sales Manger
Russel Volkswagen
08.2010 - 04.2013
BMW Client Advisor
BMW of Towson
06.2008 - 04.2010
VW Certified Sales & Leasin Consultant
Russel Volkswagen
01.2004 - 06.2008
High School Diploma -
Pensacola High School
- Master Certified Sales and Leasing professional
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