DAVID LAZO
Seattle,WA
Summary
Customer-oriented Retail Manager with extensive experience in operations, visual merchandising and sales. Employs excellent leadership skills and multitasking strengths.
Overview
12
12
years of professional experience
Work History
Multi-Site Leasing Consultant
Thrive Communities
01.2024 - Current
- Delivered property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in process from application to move-in day
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Participated in regular training sessions to stay current on industry trends and best practices.
Assistant Manager
Vuori
08.2022 - 12.2023
- Deep dive into product performance to influence merchandising and service behaviors
- Provide consistent, high-level customer service and track through NPS scoring
- Direct reports with shipment team to ensure operational efficiency with receiving shipment, transfers, stock management
- Full on-boarding process: interview, job offer, ensure new hire paperwork is completed, and training. Hired upwards of 20 associates and 5 floor leads
- Partnerships with local gyms, yoga studios etc to create brand awareness within market. Events both in-store and off-site with upwards of 50 participants
Store Manager
Levi's
11.2012 - 07.2022
- Short and long term planning to grow profitability of store on both top and bottom line
- Implement development plans with leadership team to provide efficient work streams in operations, service, and visual merchandising
- Continued growth of controllable Key Performance Indicators through dynamic service experience
- Lead visual merchandising team in execution of floor-sets, product performance reporting, and team development
- Led operational processes such as payroll, scheduling, planning, and projects
- Provided coaching to build and focus on individuals strengths, celebrated wins with team, provided improvement plans when necessary
Education
Bachelor of Arts - Media Communications
Texas State University
San Marcos, TX2013
Skills
- Meticulous and detail-oriented
- Strong business acumen
- Conflict resolution
- Staff management
- Strong interpersonal skills
- Daily operations oversight
- Analytics reporting
- Multitasking and organization
Timeline
Multi-Site Leasing Consultant
Thrive Communities
01.2024 - Current
Assistant Manager
Vuori
08.2022 - 12.2023
Store Manager
Levi's
11.2012 - 07.2022
Bachelor of Arts - Media Communications
Texas State University
Similar Profiles
Arianna RobertsArianna Roberts
Assistant Property Manager at Thrive CommunitiesAssistant Property Manager at Thrive Communities
Florena Murrieta DoumercFlorena Murrieta Doumerc
Community Manager at Thrive CommunitiesCommunity Manager at Thrive Communities
Sarah ByersSarah Byers
Community Manager at Thrive CommunitiesCommunity Manager at Thrive Communities