Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Leaford

Papillion,NE

Summary

I'm a dynamic individual with hands-on experience in dispatching and team management. I'm proactive and goal-oriented with excellent time management and problem-solving skills. I have a

strong drive to learn and apply new skills.

Overview

8
8
years of professional experience

Work History

Amazon Dispatcher

Amazon
03.2022 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of packages.
  • Directed dispatching and tracking of fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel.
  • Trained and provided guidance to new team members.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Amazon Assistant Manager

Amazon
01.2021 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and performance expectations of team members.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Planned daily where team members would be assigned for their shift depending on the days workload.
  • Coached any underperforming team members in best practices and efficiency.
  • Wrote daily end of day reports about the shift to pass on to the next shift.

Amazon Driver Trainer

Amazon
04.2020 - 01.2021
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
  • Conducted thorough training sessions on defensive driving techniques.
  • Taught drivers how to drive, shift and back up trucks.
  • Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.

Cook

ILA
07.2016 - 04.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to make sure the rush went smoothly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

High School Diploma -

Fairfield Public Highschool
Fairfield, IA
06-2016

Skills

  • Active listening
  • Dispatch software
  • Stress tolerance
  • Team leadership
  • Time management
  • Workforce management
  • Adaptability and flexibility

Timeline

Amazon Dispatcher

Amazon
03.2022 - Current

Amazon Assistant Manager

Amazon
01.2021 - 03.2022

Amazon Driver Trainer

Amazon
04.2020 - 01.2021

Cook

ILA
07.2016 - 04.2020

High School Diploma -

Fairfield Public Highschool

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David Leaford