Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Leblanc

171 Duke Rd, Ragley,LA

Summary

Dynamic Account Manager with a proven track record at Miller Integrated Solutions, excelling in client relations and strategic planning. Enhanced customer satisfaction through relationship building and effective issue resolution, driving revenue growth and maintaining high retention rates. Adept at managing diverse accounts while fostering collaboration across teams to achieve organizational goals.

Overview

26
26
years of professional experience

Work History

Account Manager

Miller Intergrated Solutions
04.2021 - 09.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.

Project Manager

Vecta Environmental
02.2018 - 04.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.

Supervisor

Miller Environmental Services
09.2011 - 02.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

CDL Class B Driver

Philip Services
06.2004 - 09.2011
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
  • Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
  • Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
  • Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
  • Trained new drivers on company policies, safety procedures, and proper vehicle operation.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Delivered products accurately, verifying order details before departure for fewer errors during transport.

Vacuum Technician /Hydroblasting Technician

Philip Services
06.1999 - 06.2004
  • Supported research projects involving innovative applications of vacuum technology, contributing valuable insights from hands-on experience.
  • Increased equipment lifespan through meticulous repair work on damaged components and parts replacement as needed.
  • Boosted equipment reliability by implementing preventive maintenance procedures and scheduling regular inspections.
  • Conducted informative presentations about advances in vacuum technology at industry conferences, raising company profile and attracting potential clients.

Education

High School Diploma -

Sam Houston High
Lake Charles, LA
05-1999

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Account oversight
  • Issue resolution
  • Project management

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Supervised team of 64 staff members.
  • Collaborated with team of 64 in the development of plant outages.
  • Supervised team of 60+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Account Manager

Miller Intergrated Solutions
04.2021 - 09.2025

Project Manager

Vecta Environmental
02.2018 - 04.2021

Supervisor

Miller Environmental Services
09.2011 - 02.2018

CDL Class B Driver

Philip Services
06.2004 - 09.2011

Vacuum Technician /Hydroblasting Technician

Philip Services
06.1999 - 06.2004

High School Diploma -

Sam Houston High

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