David Lebrun
Queensbury,NY
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successfully increasing productivity and cutting completion cost. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
6
6
years of professional experience
Work History
Operations Manager
TowAway LLC
05.2016 - 06.2022
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Completed daily cash functions like account tracking, payroll and budgeting, donating, cash, and banking reconciliations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Generated reports to track employee time and attendance.
- Assisted with recruitment and onboarding of new employees.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Glens Falls High School
Glens Falls06.2006
Skills
- Systems Implementations
- Staff Training
- Data Archiving
- Staff Management
- Market Growth
- Mergers and Acquisitions Knowledge
- Project Management
- Employee Relations
- High-Pressure Environments
- Expense Reports
- Data Evaluation
- Invoice Processing
Certification
OSHA Certified 40-Hour HAZWOPER course completion
WreckMaster 4/5 Certified
Towing Endorsement w/Class "C" License
Traffic Incident Management for Responders Completion
Timeline
Operations Manager
TowAway LLC
05.2016 - 06.2022
High School Diploma -
Glens Falls High School
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