David Ledford

STORE MANAGER

WALGREENS

08.2004 - 07.2023

Oversaw day-to-day operations of multiple retail and pharmacy locations, leading teams of up to 25 employees.
Analyzed store KPIs to effectively manage operational needs.
Managed payroll and inventory/expense controls to ensure accurate budgeting.
Recruited, trained and supervised new employees.
Ensured effective employee management through recruiting, continued training and development, evaluating performance, and implementing disciplinary measures.
Maintained accurate records of employee performance reviews.
Monitored employee performance and identified performance gaps for corrective action.
Created weekly work schedules for store personnel.
Ensured compliance with safety regulations and company policies.
Demonstrated strong ability to create and implement merchandising strategies in line with corporate standards
Certified Pharmacy Technician from 2008 through employment (currently still Certified)
Enhanced District performance through active engagement in meetings and providing mentorship to upcoming store managers.
Collaborated with multiple locations to optimize payroll budgets and inventory controls
Assumed role of lead contact for District Manager in payroll and data analysis
Successfully navigated District stores through the challenges posed by the Covid Pandemic, resulting in a double-digit increase in store sales compared to the previous year.
Resolved customer complaints in a timely manner.
Monitored inventory levels and placed orders to restock shelves.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.