Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Lee

Cody,WY

Summary

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

I moved to Cody to be closer and to help my Parents with their business, Cowtown Candy. I am looking to utilize my knowledge of the guest experience to provide amazing service on the floor as a server or behind the bar.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Rib And Chop House
06.2024 - 06.2025
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment, Culture, and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed weekly forecasting and financial reporting processes to track progress towards organizational objectives accurately.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Formulated policies and procedures to streamline operations.

Assistant General Manager

Rib And Chop House
04.2022 - 06.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

Kitchen Manager

Rib And Chop House
07.2021 - 04.2022
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.

Host, Busser, Server, Bartender, Supervisor

Rib And Chop House
11.2019 - 07.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

High School Diploma -

Cody High School
Cody, WY
06.2014

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Customer relations
  • Training and development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Administrative skills
  • P&L management
  • Labor cost controls
  • Vendor relationships
  • Staffing
  • Troubleshooting expertise

Accomplishments

Followed up and executed large wedding caterings and other community events.

Year over year sales increases.

Managed and oversaw training of over 70 employees with part time schedules to ensure that we had coverage and maintained guest satisfaction.

Yearly ROP of 16% Running 4.5 million in sales.


Certification

ServeSafe Cert- Exp. 07.27

Rserving Responsible Alcohol Serving Cert- Exp. 2027

Timeline

General Manager

Rib And Chop House
06.2024 - 06.2025

Assistant General Manager

Rib And Chop House
04.2022 - 06.2024

Kitchen Manager

Rib And Chop House
07.2021 - 04.2022

Host, Busser, Server, Bartender, Supervisor

Rib And Chop House
11.2019 - 07.2021

High School Diploma -

Cody High School

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