David-Lee Lopez
Lubbock,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Territory Account Manager
EquipmentShare
08.2020 - 01.2024
- Developed and presented talks on available products and services that could meet current business needs.
- Maintained over 70 active accounts monthly
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Conducted market research to identify emerging trends and recommend appropriate sales strategies for the territory.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
- Implemented account management strategies for increased customer satisfaction and loyalty.
- Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Attended trade shows and industry events to promote company products and services.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Built relationships with customers and community to promote long term business growth.
Sales Manager
Lubbock Auto Group
05.2014 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Operations Manager
Ahern Rentals
01.2010 - 04.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
High School Diploma -
Roosevelt High School
Lubbock, TX2008
Skills
- Strategic Planning
- Brand Awareness
- Cold-calling
- Performance Tracking
- Revenue Generation
- Relationship Building
- Goals and performance
- Market Research
- Opportunities Identification
- Lead prospecting
Timeline
Territory Account Manager
EquipmentShare
08.2020 - 01.2024
Sales Manager
Lubbock Auto Group
05.2014 - 03.2019
Operations Manager
Ahern Rentals
01.2010 - 04.2014
High School Diploma -
Roosevelt High School