David Lehman
Upper Sandusky,OH
Summary
Dynamic and results-driven professional with extensive experience at Ohio Reformatory For Women, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and employee engagement through effective training and conflict resolution. Skilled in project management and relationship building, fostering a collaborative and productive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prison Industries Manager
Ohio Reformatory For Women
03.2020 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Prison Industry Superintendent
Marion Correctional Institution
09.2016 - 03.2020
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
Correctional Workshop Specialist
Ohio Reformatory For Women
08.2014 - 09.2016
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Facilitated workshops for professional development of junior staff members.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Upper Sandusky High School
Upper Sandusky, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Project management
Accomplishments
- Supervised team of 65 staff members.
- Documented and resolved production slow downs which led to faster production.
Certification
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
Timeline
Prison Industries Manager
Ohio Reformatory For Women
03.2020 - 08.2024
Prison Industry Superintendent
Marion Correctional Institution
09.2016 - 03.2020
Correctional Workshop Specialist
Ohio Reformatory For Women
08.2014 - 09.2016
Upper Sandusky High School
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