Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Activities
Operational Excellence, Emerging Innovative Leaders of North America
Generic

DAVID B. LEROY

Bartlesville,Okla

Summary

Results-driven Operational and Quality Metrics Reporting Professional with expertise in leading analytical teams at United HealthCare. Successfully transformed reporting processes utilizing SQL, Tableau, Power BI, Azure, and Python to improve efficiency and accuracy for internal and external partners. Proven track record in fostering strategic collaboration and team development, empowering individuals to take ownership of their roles while driving advancements in data analytics. Committed to continuous improvement and delivering high standards of performance across all initiatives.

Knowledgeable Director with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Regional Performance Director

Sitel/ClientLogic
08.2000 - 11.2007
  • Support efforts to modernize sampling and reporting responsibilities of team by converting manual processes into SQL and Tableau/Power BI through partnership with internal IT team, including gathering technological requirements, completion of testing, and communication plans with end users
  • Develop short- and mid-term strategies to improve reporting and analytic capabilities for business partners based on goals established by Leadership
  • Build and maintain relationships with internal and external business partners for communication of pain points, understanding business requirements across numerous lines of business and functions, and developing and communicating solutions to implement new technologies
  • Manage and develop a team of up to 9 individuals to identify and implement activities for improving reporting outcomes and capabilities, improve existing processes and inventory management to gain capacity, and guiding the individuals to develop skills to meet future-state business needs
  • Standardized sampling and reporting processes and outputs across three lines of business, each with unique needs based on different compliance and operational requirements
  • Developed and implemented strategies to reduce capacity constraints through elimination of manual steps, application of technology, and management of reporting inventory while maintaining focus on meeting and exceeding business partner needs and requirements
  • Collaborated with various levels of leadership of internal and external partners to understand data and business needs, worked with team to brainstorm, develop, implement, and communicate solutions
  • Gathered requirements, developed, implemented, and maintained single Quality review tool for Quality team to gather and standardize results from reviews for three lines of business
  • Collaborated with internal and external partners to support various operational and quality initiatives using data and analyses to provide more insight and capture program successes
  • Developed, supported, and implemented new quality programs focused on expanding reporting and analysis capabilities through changes in program design and modifications to data acquisition processes
  • Developed and executed comprehensive training programs for leadership staff, fostering professional growth and knowledge transfer.
  • Led cross-functional teams to implement innovative healthcare solutions, improving service delivery and patient outcomes.
  • Directed strategic initiatives to enhance patient care and operational efficiency across multiple departments.
  • Analyzed market trends and competitive landscape to inform organizational strategy and drive business development efforts.
  • Collaborated with stakeholders to establish performance metrics, ensuring alignment with corporate goals and regulatory requirements.
  • Oversaw budget management for various projects, optimizing resource allocation while maintaining high-quality service standards.
  • Spearheaded process improvement initiatives that streamlined operations, resulting in enhanced productivity and cost savings.
  • Mentored emerging leaders within the organization, cultivating a culture of excellence and continuous improvement among teams.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Led cross-functional teams to develop and implement strategic initiatives that align with organizational goals.
  • Oversaw budget management, ensuring resource allocation aligns with project objectives and company strategy.
  • Directed performance evaluations and talent development programs to enhance team capabilities and engagement.
  • Established operational frameworks to streamline processes and improve efficiency across departments.
  • Spearheaded market analysis initiatives to identify growth opportunities and inform decision-making strategies.
  • Cultivated relationships with stakeholders to drive collaboration on high-impact projects and initiatives.
  • Implemented key performance indicators (KPIs) to measure success of strategic initiatives and guide adjustments as needed.
  • Facilitated workshops and training sessions to promote best practices and continuous improvement within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Regional Performance Director

Sitel/ClientLogic
08.2000 - 11.2007
  • Support efforts to modernize sampling and reporting responsibilities of team by converting manual processes into SQL and Tableau/Power BI through partnership with internal IT team, including gathering technological requirements, completion of testing, and communication plans with end users
  • Develop short- and mid-term strategies to improve reporting and analytic capabilities for business partners based on goals established by Leadership
  • Build and maintain relationships with internal and external business partners for communication of pain points, understanding business requirements across numerous lines of business and functions, and developing and communicating solutions to implement new technologies
  • Manage and develop a team of up to 9 individuals to identify and implement activities for improving reporting outcomes and capabilities, improve existing processes and inventory management to gain capacity, and guiding the individuals to develop skills to meet future-state business needs
  • Standardized sampling and reporting processes and outputs across three lines of business, each with unique needs based on different compliance and operational requirements
  • Developed and implemented strategies to reduce capacity constraints through elimination of manual steps, application of technology, and management of reporting inventory while maintaining focus on meeting and exceeding business partner needs and requirements
  • Collaborated with various levels of leadership of internal and external partners to understand data and business needs, worked with team to brainstorm, develop, implement, and communicate solutions
  • Gathered requirements, developed, implemented, and maintained single Quality review tool for Quality team to gather and standardize results from reviews for three lines of business
  • Collaborated with internal and external partners to support various operational and quality initiatives using data and analyses to provide more insight and capture program successes
  • Developed, supported, and implemented new quality programs focused on expanding reporting and analysis capabilities through changes in program design and modifications to data acquisition processes
  • Developed and executed comprehensive training programs for leadership staff, fostering professional growth and knowledge transfer.
  • Led cross-functional teams to implement innovative healthcare solutions, improving service delivery and patient outcomes.
  • Directed strategic initiatives to enhance patient care and operational efficiency across multiple departments.
  • Analyzed market trends and competitive landscape to inform organizational strategy and drive business development efforts.
  • Collaborated with stakeholders to establish performance metrics, ensuring alignment with corporate goals and regulatory requirements.
  • Oversaw budget management for various projects, optimizing resource allocation while maintaining high-quality service standards.
  • Spearheaded process improvement initiatives that streamlined operations, resulting in enhanced productivity and cost savings.
  • Mentored emerging leaders within the organization, cultivating a culture of excellence and continuous improvement among teams.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Led cross-functional teams to develop and implement strategic initiatives that align with organizational goals.
  • Oversaw budget management, ensuring resource allocation aligns with project objectives and company strategy.
  • Directed performance evaluations and talent development programs to enhance team capabilities and engagement.
  • Established operational frameworks to streamline processes and improve efficiency across departments.
  • Spearheaded market analysis initiatives to identify growth opportunities and inform decision-making strategies.
  • Cultivated relationships with stakeholders to drive collaboration on high-impact projects and initiatives.
  • Implemented key performance indicators (KPIs) to measure success of strategic initiatives and guide adjustments as needed.
  • Facilitated workshops and training sessions to promote best practices and continuous improvement within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Education

Associates of Business - General Business

RSU OU Board of Regence
05.2005

Skills

  • Microsoft Office Suite
  • Microsoft Access
  • Visual Basic
  • Microsoft Visio
  • SQL
  • Tableau
  • Power BI
  • Power Form
  • Power Automate
  • Azure
  • SharePoint
  • Strategic Leadership
  • Collaborative Organizational Leadership
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Project management
  • Team management
  • Creativity and innovation
  • Strategies and goals

Accomplishments

  • UHC Innovation Award
  • Living the Mission Award
  • Highest Gross Margins and best overall Performance metrics leader for North America 2004, 2005
  • Who's Who of Operations and Management for the Quarter 5 times with three consecutive

Certification

  • Agile Product Owner
  • Scrum Master
  • Six Sigma
  • Big Data Certification
  • Power Bi intermediate
  • Many Microsoft Product Certifications

Timeline

Regional Performance Director

Sitel/ClientLogic
08.2000 - 11.2007

Regional Performance Director

Sitel/ClientLogic
08.2000 - 11.2007

Associates of Business - General Business

RSU OU Board of Regence

Activities

  • Most Willing to lend a hand, Charity Events and Community involvement
  • Worst Golfer/ Best Smile Award
  • Reserve Deputy

Operational Excellence, Emerging Innovative Leaders of North America

 I received Operational Excellence Award for  and Q1 of 2007  for having the best overall Bushiness Metrics as well as the highest Margins for North America with the hightest Employee Satisfaction Surety Scores for Trust in Leadership, I feel valued in my role, and would recommend friends to work for us. I also had the lowest attrition rates for the entire company.


I received The Innovation Award in 2020 for the proactive promotion of creating , fostering , communicating , and executing starts with me campaign within my tem for open communication and ideas to meet and exceed goals through collaboration  not  Directing. 

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DAVID B. LEROY