David Leuenberger

Operations and Collections

Brunswick,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing diverse teams with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

IT Technician

KGC TechGroup

05.2024 - Current

Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
Enhanced system security and minimized vulnerabilities with regular updates and patches to software.

Vice President of Operations

PSE Credit Union, Inc.

12.1991 - 12.2023

Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Streamlined operations by identifying inefficiencies and implementing process improvements.
Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
Increased company profits through performance optimization strategies and efficiency improvements.
Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
Established performance goals for department and outlined processes for achievement.
Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
Cultivated key partnerships with industry leaders, enhancing company's visibility and strategic positioning.
Improved operational resilience by establishing robust risk management protocols and contingency plans.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Collection Manager

PSE Credit Union, Inc.

12.1991 - 12.2023

Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
Increased recovery rate by consistently meeting and exceeding targets set by management.
Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
Facilitated cross-functional initiatives aimed at improving internal communication between collections and all other departments.
Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
Improved customer relationships through effective negotiation and conflict resolution techniques.
Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
Collaborated with lenders to develop comprehensive credit policies for new clients.
Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
Enhanced collection efficiency by implementing effective strategies and streamlining processes.
Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
Collaborated on collection and dispute resolution issues.
Identified and discussed with management opportunities for improvements to procedures and internal controls.
Monitored accounts receivable aging and worked with various areas to address business needs.
Prepared accounts receivable-related journal entries for accounting month-end close.
Responded to requests for new or increased open account credit limits.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Complied with established internal controls and policies.
Analyzed business processes to identify cost savings and operational efficiencies.
Improved overall financial reporting by streamlining control processes and reporting structures.
Supported financial director with special projects and additional job duties.
Established and checked coding procedures, monitored reports and updated internal files.
Evaluated and negotiated contracts to procure favorable financial terms.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Designed and maintained financial models to identify and measure risks.

Education

Bachelor Of Arts - Business Administration And Management

Baldwin Wallace University

Berea, OH

Skills

Business Solutions
Client Contact
Superior Attention to Detail
Performance Strategies
Business Correspondence Writing
Financial Services
Recordkeeping Requirements
Performance Tracking
Policy Making
Customer Satisfaction
Industry Best Practices
Operational Improvements

Past Due Balance Management
Payment Acceptance
Collection Calls
Customer Accounts Management
Account Reconciliation
Intuit QuickBooks
Production Goals
Report Preparation
Financial Transactions
Credit Management
Asset Control