Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Lewis

1009 Dover Ave Akron,OH

Summary

Capable and experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Personable and dedicated solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented dependable Tier II Support with 3+ years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

14
14
years of professional experience

Work History

Support desk Tier II

01.2020 - Current
  • Assistance with hosting meetings to train new and current employees, testing of different tools, systems, and databases
  • Assist employees with creating crisis incidents.

Independent contractor

06.2009 - Current
  • Web development
  • Mobile technologies
  • Basic troubleshooting
  • Carpentry Demo reconstruction

Tier 1 Technical Support Agent

Windstream 1925 Enterprise Pkwy
Twinsburg, OH
10.2018 - 01.2020
  • I Business and residential support, assistance with telephone service and internet.

Sales Specialist

Spectrum 4349
Canton, OH
09.2015 - 10.2018
  • Billing, customer service, and troubleshooting, stocking up equipment counting down cash drawer daily, support on coworkers’ paperwork, daily paperwork, and filing
  • Mobile sales
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Write, completed and filed documentation to finalize sales.
  • Contacted new and existing customers to outline benefits of products.

Lead Computer Technician, Customer Service Representative

Allegiance Insurance Group
Akron, OH
  • Assisted with installation of new systems, software, internet devices
  • Answer incoming phone calls assisting customers with payments and changes to auto and home insurance policies
  • Prepare auto and home quotes to assist the agents in the office
  • Add new customer in Agency Pro database system for new business customers
  • Call auto leads to prospects to increase agency production.

Education

Associate of Science - Cyber Security and Computer Forensics

Stark State University
06.2024

Associate of Applied Science - Electrical Engineering Technology

ITT Technical Institute

Skills

  • 10 Years of customer service, troubleshooting, problem solving
  • Profound skills in Microsoft Office
  • Negotiations
  • Marketing
  • Performed training in multiple positions
  • Excellent communication and problem-solving skills
  • Knowledge of computer applications
  • Use of computer Microsoft Office package and extensive knowledge of Windows OS
  • Work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse escalated interactions
  • Excellent listening, analytical, verbal, and written communications skills and interpersonal to easily identify and articulate complex ideas and issues and give clear direction
  • Sensitivity: Internal
  • Organizational Skills
  • Computer Diagnostics
  • Hardware and Software Repair
  • Attention to Detail
  • Time Management

Timeline

Support desk Tier II

01.2020 - Current

Tier 1 Technical Support Agent

Windstream 1925 Enterprise Pkwy
10.2018 - 01.2020

Sales Specialist

Spectrum 4349
09.2015 - 10.2018

Independent contractor

06.2009 - Current

Lead Computer Technician, Customer Service Representative

Allegiance Insurance Group

Associate of Science - Cyber Security and Computer Forensics

Stark State University

Associate of Applied Science - Electrical Engineering Technology

ITT Technical Institute

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