Tama Leyba
Las Vegas,NV
Summary
Collaborative team member with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in a dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Air BNB Manager
Self-employeed
05.2022 - Current
- Manage property to the highest standard, ensuring cleanliness and readiness for tenants at all times.
- Verify and communicate with guests to ensure satisfaction, applying exceptional customer service skills to enhance their experience.
- Diligently maintain property, addressing any issues promptly and efficiently.
- Ensured everything in the property is functioning properly at all times.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully manage budgets and allocated resources to maximize profitability.
Owner
Baly Cafe
06.2020 - 03.2022
- Negotiated with leasing agents and landlord for initial store lease.
- Setting operational and customer service standards.
- Set up POS and order system, implementing inventory and accounting standards.
- Hired, rewarded, disciplined, and terminated employees as necessary.
- Maintaining laser focus on revenue and expenses.
- Worked closely with vendors and maintenance contractors to ensure smooth operations.
- Managed day-to-day business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Sales Associate/Cashier
MGM Resorts
10.2016 - 03.2020
- Engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about property
- Provided positive first impressions to welcome existing and new customers.
Education
No Degree - Hospitality
College of Southern Nevada
Las Vegas, NV2026
Skills
- Accomplished Data Entry Clerk with five years of fruitful experience
- Possess skills in business operations and administration, fluent in orchestrating smooth and efficient work processes
- Exceptional customer service skills, adept at maintaining and nurturing professional relationships with clients
- Solid written and oral communication skills, proficient in relaying information concisely and effectively
- Excellent telephone skills, capable of providing top-notch service
- A discreet professional, respect confidentiality and prioritize privacy
- Committed to accuracy and precision, promoting smooth operations and optimal business performance
Timeline
Air BNB Manager
Self-employeed
05.2022 - Current
Owner
Baly Cafe
06.2020 - 03.2022
Sales Associate/Cashier
MGM Resorts
10.2016 - 03.2020
No Degree - Hospitality
College of Southern Nevada
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