Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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David L. Hunter III

Raleigh,NC

Summary

Dynamic Attorney Onboarding Specialist at LexisNexis with expertise in provider enrollment and credentialing. Proven ability to enhance law firm onboarding processes while maintaining confidentiality and delivering exceptional customer service. Skilled in JIRA and CounselLink, demonstrating strong attention to detail and effective communication in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Attorney Onboarding Specialist

LexisNexis
Raleigh, NC
04.2014 - Current
  • Sole incumbent responsible for the credentialing and re-credentialing of national attorneys on a wide scale.
  • Assist the account managers and business consultants with law firm onboarding.
  • Research and confirm the attorney's state bar license status, disciplinary actions, and law school graduation.
  • Utilize the CounselLink and VendorLink products to complete the daily workload, and log any tickets regarding system bugs and law firm discrepancies that are encountered in the JIRA database.
  • Provide attorney support for any issues or questions they may have with the credentialing of new and existing attorneys within the firm.
  • Invoice law firms for attorney registration fees that need payment in order for firms to participate in the CounselLink Registry.
  • Assign newly registered law firms to requested clients within CounselLink to prepare accounts for matter assignment.
  • Utilize extensive experience and knowledge with Microsoft Windows OS workstations.
  • Maintain a positive attitude, along with using excellent customer service skills, when interacting with law firm personnel through phone calls and e-mail.
  • Assist with Freshdesk ticket resolution when needed, in a timely manner.
  • Maintain the confidentiality of sensitive law firm information, such as malpractice insurance documents, and other specific attorney paperwork.

Medicaid Credentialing Coordinator

Computer Science Corporation, CSC
Raleigh, NC
11.2009 - 04.2014
  • Supported various Medicaid providers and participants who are enrolled in the North Carolina Medicaid project within NC Tracks.
  • Provided consistent customer service to providers across various fields.
  • Maintained confidentiality of provider records online and incoming paperwork received, containing information including social security numbers, EINs, and bank account information.
  • Performed daily searches for provider licenses that focused on professionals in the healthcare realm, which included dentists, social workers, psychologists, nurse practitioners, medical doctors, and podiatrists.
  • Reviewed applications for credentialing in compliance with regulatory standards.
  • Conducted background checks on various divisions of providers, reviewed the results, and denied when necessary based on the report findings.
  • Maintained a working knowledge of healthcare guidelines associated with DMS and DHHS.
  • Utilized Microsoft Suite to create spreadsheets and reports needed to keep track of all data and workload numbers.
  • Performed online inquiries using databases such as Provider Penalty Tracking, the Office of Inspector General, Intellicorp, and multiple licensing boards.

Education

CompTIA IT Fundamentals Certified -

Wake Technical Community College
Raleigh, NC
10.2018

Master’s Degree - Human Resources Management

Keller Graduate School of Management
Morrisville, NC
02.2012

B.A. - Psychology

North Carolina Central University
Durham, NC
05.2008

Skills

  • Windows and Mac OS
  • MS Office Suite
  • JIRA and CounselLink
  • VendorLink and FreshDesk
  • Provider enrollment and credentialing
  • NC Medicaid
  • Background verification and confidentiality
  • Attorney implementation
  • Law firm onboarding
  • Communication skills
  • Team collaboration
  • Interpersonal effectiveness
  • Adaptability
  • State bar research
  • Attention to detail
  • Self-motivation
  • Time management strategies
  • Problem-solving techniques

Accomplishments

  • CounselLink One Team One Dream Award 2020
  • CounselLink One Team One Dream Award 2021
  • CounselLink One Team One Dream Award 2023

Timeline

Attorney Onboarding Specialist

LexisNexis
04.2014 - Current

Medicaid Credentialing Coordinator

Computer Science Corporation, CSC
11.2009 - 04.2014

CompTIA IT Fundamentals Certified -

Wake Technical Community College

Master’s Degree - Human Resources Management

Keller Graduate School of Management

B.A. - Psychology

North Carolina Central University

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David L. Hunter III