Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

David Lilja

Seattle,WA

Summary

I am David Lilja, I have been working at the SCHC Coffee Bar since it opened for the season in September 2023. I learned how to efficiently make customer drinks to their liking while also maintaining an ethic of speed. With my baristi skills I was able to help my coworker, John Mark Bensen, with aspects of the job and be more available and helpful to Mrs. Anderson.

I have a tendency to be talkative and helpful to customers and have built a reputation of good customer service with new and returning customers.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Baristi

SCHC Coffee Bar
Seattle, WA
09.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served hot or cold beverages.

Education

62nd Street School
Seattle

Skills

  • Coffee Expertise
  • Coffee And Tea Expertise
  • Coffee Grinding
  • Coffee Machinery

Affiliations

  • Drumming
  • Journalist for The Ravenna Newsletter
  • Work in landscaping for Rain City Lawn Services
  • Swim for Roosevelt High School
  • Own and operate a leather working company

Accomplishments

  • Started a nationwide newspaper company at 10 years old
  • Started a leather working company at 11
  • reached metros in swimming as a high school freshman

Certification

  • Became a certified life guard

Languages

Latin
Elementary

Timeline

Baristi

SCHC Coffee Bar
09.2023 - Current

62nd Street School

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David Lilja