Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Lillo

Philadelphia,PA

Summary

Dynamic 1st Assistant Manager at Zumiez with a proven track record in boosting sales through strategic merchandising and effective team training. Skilled in operational efficiency and problem-solving, I fostered a positive work environment that enhanced productivity and customer loyalty, while implementing loss prevention measures that significantly reduced shrinkage rates.

Overview

6
6
years of professional experience

Work History

1st Assistant Manager

Zumiez
03.2024 - Current
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Boosted sales performance through effective merchandising, inventory management and store layout optimization.
  • Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
  • Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
  • Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Stock Room Associate

Leos Apparel
11.2019 - 10.2021
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.

Education

High School Diploma -

Olney High School
Philadelphia, PA
06-2023

Skills

  • Operational efficiency
  • Staff training and development
  • Goal setting and achievement
  • Sales strategies
  • Team building expertise
  • Marketing
  • Problem-solving
  • Strategic thinking

Languages

Spanish
Native or Bilingual

Timeline

1st Assistant Manager

Zumiez
03.2024 - Current

Stock Room Associate

Leos Apparel
11.2019 - 10.2021

High School Diploma -

Olney High School

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David Lillo