Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
Elevated the guest experience by providing visually appealing garnishes and presentation techniques for drinks served.
Maintained compliance with local liquor laws by properly checking identification for age verification.
Assisted management in the hiring, training, and supervision of new bartender staff members.
General Manager, Business Development
Joonmo Lee
11.2023 - 12.2024
Led product launches that contributed to significant increases in market penetration and brand awareness.
Increased market share by conducting comprehensive competitor analysis and adjusting strategies accordingly.
Spearheaded trade show participation efforts to showcase products/services while networking with potential partnerscustomers.
General Manager
SangJin Park
12.2022 - 01.2024
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager of Operations
MJ
06.2019 - 08.2023
Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Sus Chef
Hilton
01.2010 - 03.2019
Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Trained kitchen staff to perform various preparation tasks under pressure.
Development & Bulk Production Merchandiser at PT Hojeon (PT Yongjin Javasuka Garment)Development & Bulk Production Merchandiser at PT Hojeon (PT Yongjin Javasuka Garment)