Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Little

North Brookfield,MA

Summary

Seasoned professional with a robust background in operations management and customer experience at Hilton Hampton Inn. Excelled in facility management and customer service, enhancing production efficiency and client satisfaction. Skilled in project management and collaborative teamwork, consistently achieving goals. Proven track record of improving service delivery by integrating employee feedback and innovative engineering strategies. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions. Reliable mail carrier with experience in both urban and rural delivery routes. Strong familiarity with postal regulations, automated sorting systems, and handheld device operation for tracking deliveries. Demonstrated ability to manage time effectively, maintain accurate records, and provide high-quality customer service. Proven commitment to efficiency led to increased accuracy and faster delivery times in previous positions.

Overview

18
18
years of professional experience

Work History

Mail Carrier

United Postal Service, UPS
Auburn, MA
05.2022 - Current
  • Sorted mail to be delivered according to route and customer address.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.

Contractor

Marhefka Construction LLC
North Brookfield , Massachusetts
01.2017 - 04.2022
  • Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
  • Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
  • Conducted regular inspections of subcontractors' workmanship for quality assurance.
  • Performed demolition of existing structures, such as walls, floors, and ceilings.
  • Installed cabinetry and countertops in kitchens and bathrooms.
  • Troubleshot issues related to existing equipment on-site during renovations.
  • Managed subcontractors working on renovation projects.

Cheif Engineer/Operations Manager, Customer Experience

Hilton Hampton Inn
Malvern, PA
02.2007 - 12.2016
  • Developed and implemented engineering strategies to improve production efficiency.
  • Identified customer needs and developed solutions based on user feedback.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Participated in team meetings to discuss project progress updates and employee managment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Associate of Science - Environmental Science

Burlington County College
Pemberton, NJ
06-1993

High School Diploma -

Norview High School
Norfolk, VA
06-1992

Skills

  • Vehicle loading
  • Hand-eye coordination
  • Postage calculation
  • Parcel delivery
  • Documentation & recordkeeping
  • Mail distribution
  • Facility management
  • Safety meetings and Managment
  • Maintenance planning
  • Facility operations
  • Workforce planning
  • Employee relations
  • Employee engagement
  • Customer service
  • Project management
  • Staffing processes
  • Employee communications
  • Training and development
  • Collaborative team work
  • Policy and procedure implementation

References

References available upon request.

Timeline

Mail Carrier

United Postal Service, UPS
05.2022 - Current

Contractor

Marhefka Construction LLC
01.2017 - 04.2022

Cheif Engineer/Operations Manager, Customer Experience

Hilton Hampton Inn
02.2007 - 12.2016

Associate of Science - Environmental Science

Burlington County College

High School Diploma -

Norview High School
David Little