David Lizarraga
Chula Vista
Summary
Dynamic Service Manager with a proven track record at Sunbelt Rentals, excelling in team leadership and customer service. Enhanced operational efficiency through process improvements, achieving significant reductions in service response times. Skilled in employee training and development, fostering a culture of safety and continuous improvement while maintaining high service quality standards.
Overview
22
22
years of professional experience
Work History
Service Manager
Sunbelt Rentals
04.2022 - Current
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Managed team performance, providing training and mentorship to enhance skills and efficiency.
- Implemented process improvements, reducing service response times and increasing operational effectiveness.
- Coordinated equipment maintenance schedules, minimizing downtime and maximizing fleet availability.
- Developed strong relationships with clients, addressing concerns promptly to foster loyalty and retention.
- Analyzed service metrics, identifying trends to drive strategic decisions and improve service offerings.
- Ensured compliance with safety regulations, promoting a culture of safety within the team.
- Collaborated with sales teams to understand customer needs, tailoring services for enhanced client experience.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
Construction Project Manager
Apex Companies LLC
01.2018 - 03.2022
- Coordinated project schedules to ensure timely completion of construction milestones
- Managed subcontractor performance, optimizing workflows and enhancing accountability
- Developed project budgets and tracked expenses to maintain financial integrity
- Conducted site inspections, ensuring compliance with safety regulations and quality standards
- Implemented risk management strategies to mitigate potential delays or cost overruns
- Mentored junior staff, fostering professional development and enhancing team efficiency
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Established successful relationships with clients, leading to repeat business and positive referrals.
- Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
- Supervised day-to-day activities of 97-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
Weighmaster/Production Supervisor
Cemex USA
01.2016 - 01.2018
- Operated and maintained electronic scales to ensure accurate weight measurements for materials.
- Coordinated with drivers to facilitate timely loading and unloading of materials.
- Recorded and documented weight data in compliance with safety regulations and company standards.
- Trained new staff on proper weighing procedures and safety protocols.
- Monitored material inventory levels to optimize supply chain efficiency.
- Collaborated with quality control teams to ensure compliance with product specifications.
- Conducted regular equipment inspections to maintain operational readiness and accuracy of scales.
- Maximized scale uptime by performing routine maintenance tasks, ensuring consistent performance throughout peak operating periods.
- Assisted management in identifying process improvements through regular reporting and analysis of weighing trends and issues.
- Maintained strong client relationships through clear communication and timely resolution of any weighing disputes or inquiries.
- Contributed to company revenue growth by accurately billing clients based on precise weight measurements.
- Supported legal compliance efforts by adhering to state regulations regarding weight documentation and reporting requirements.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
Field Supervisor
Henzel USA INC.
01.2006 - 01.2010
- Supervised daily field operations, ensuring adherence to safety protocols and quality standards.
- Coordinated logistics and resource allocation for multiple projects, optimizing workflow efficiency.
- Trained and mentored junior staff on best practices in operational procedures and equipment handling.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Improved project completion rate with meticulous oversight of field activities.
HVAC Installer
Slayton Mechanical Contractors
01.2004 - 01.2006
- Installed HVAC systems in residential and commercial settings, ensuring compliance with industry standards.
- Conducted routine maintenance and repairs on various HVAC units to enhance system performance.
- Collaborated with team members to diagnose issues and implement effective solutions for client concerns.
- Trained junior installers on proper installation techniques and safety protocols to improve team efficiency.
- Led project teams in executing large-scale HVAC installations, ensuring timely completion within budget constraints.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Installed components to improve HVAC system performance.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
Education
BBA - Construction Management
University of Arizona
Tucson, AZ06-2005
Associates - Construction Management
Cuyamaca College
El Cajon, CA05-2003
High School Diploma -
Edge Charter School
Tucson, AZ05-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Employee relations
- Workplace safety
- Service quality management
- Service documentation
- Estimating and quoting
- Inventory management
- Cost estimates
- Service and parts teams management
- MS office
Timeline
Service Manager
Sunbelt Rentals
04.2022 - Current
Construction Project Manager
Apex Companies LLC
01.2018 - 03.2022
Weighmaster/Production Supervisor
Cemex USA
01.2016 - 01.2018
Field Supervisor
Henzel USA INC.
01.2006 - 01.2010
HVAC Installer
Slayton Mechanical Contractors
01.2004 - 01.2006
BBA - Construction Management
University of Arizona
Associates - Construction Management
Cuyamaca College
High School Diploma -
Edge Charter School