David L. Jones III
Summary
Experienced management professional seeking opportunities to leverage leadership skills for organizational growth and team development. Proven track record in driving performance improvements and fostering a collaborative work environment. Committed to continuous learning and applying innovative strategies to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Field Supervisor for Customer Service and Distribution Systems
Veolia
Hackensack
06.2016 - Current
- Schedule and oversee the daily field and shop assignments of the Meter Department and Distribution projects
- Coordinate and prioritize field investigations for zero consumption/stopped meters for all meters' sizes as dictated by the revenue review of the Customer Service Adjustments
- Perform weekly quality assurance/control investigations of work performed by all VNJ Field Service Representatives, VNJ Customer Service Field representatives
- Conduct quality assurance inspections on completed work as and when required to ensure that services to customers are in line with Veolia Water standards
- Supervise/observe (or assign a suitable alternate) all customer or PSC requested meter 'Witness Tests'
- Ensure safety compliance with all company and OSHA safety standards
- Order and approve the purchase of department related materials, including those for other Veolia Water companies
- Ensure that the department follows all guidelines set forth by the regulatory agencies such as the Board of Public Utilities
- Investigate meter reading exceptions (no reads, High/Lows, consecutive estimates, zero consumption). Determine best course of action to resolve exceptions.
- Reconcile of all scheduled and unscheduled work daily (planned work vs. completed).
- Required to supervise Distribution Emergency Standby and/or become a part of the standby rotation as directed by the Manager of the VNJ Meter Service
- Plan seasonal meter installations and removal for Bergen and Hudson County
- AMI Implementation and planned roll out in Bergen County
- Oversee and manage the daily operations of the Distribution and Sub-transmission System, prioritizing safety, reliability, service restoration, and customer satisfaction.
Field Supervisor
UW Jersey City Meter Shop
Jersey City
04.2012 - 03.2016
- Scheduled and oversaw the daily field and shop assignments of the Meter Department.
- Responsible for coordinating and/or overseeing the meter change out program
- Reconciling of all scheduled and unscheduled work daily
- Responsible for all aspect of meter inventory as well as meter inventory as well as meter replacement parts and associated reading devices as required by change out program activity.
- Responsible for the direct supervision of the Field Service and Repair staff
- Responsible for staff training of appointment jobs and Pure Safety course
- Conduct quality assurance inspection on complete work as and when required to ensure that services to customers are in line with United Water standards of service.
- Investigate meter reading exceptions (no reads, high/lows, consecutive estimates, zero consumption). Determine best course of action then assign to the appropriate office / field staff
- Responsible for maintain a 95% percentile in manual/radio reading
Distribution Supervisor
New Jersey American Water
Lakewood
10.2009 - 04.2012
- Monitored and assigned work to complete service orders received from the Customer Call Center(s) and ensure completion of orders
- Work closely with other departments, such as maintenance and customer service to ensure seamless operations and communication
- Reallocated any works assignment back logs to fields supervisors to meet the demands of Business
- Assigned work, resolve issues and timely complete service orders received from the Customer Call Center(s)
- Monitored the automatic assignment of work from the electronic scheduling system for the distribution team
- Designated areas and assign any work back-log to field supervisors
- Evaluated the field resources and assign work to field supervisors to avoid and address pending issue
Education
Bachelors Degree -
The College of New Jersey
Ewing Township, NJSkills
- Clevest Op System
- Sensus
- Neptune software
- PeopleSoft Payroll
- Matrix
- Microsoft Word
- Microsoft Excel
- Microsoft Windows
- Problem solving
- Staff training
- Process improvement
- Financial services systems
- Confined Space trained
- NJ Transit Road Work qualified
- Hazard Waste certified
- Work Zone Safety Certified
- Google sheets
- Google documents
- POWER BI
- Meter operations
- Safety management
- Regulatory compliance
- Quality assurance
- Project management
- Customer relationship management
- Field operations coordination
- Data analysis
Timeline
Field Supervisor for Customer Service and Distribution Systems
Veolia
06.2016 - Current
Field Supervisor
UW Jersey City Meter Shop
04.2012 - 03.2016
Distribution Supervisor
New Jersey American Water
10.2009 - 04.2012
Bachelors Degree -
The College of New Jersey