DAVID L. LANCY
Holiday Inn – Full-Service Hotel
Boardman,USA
18
years of professional experience
Accomplished hospitality executive with 15 years of leadership experience in full-service hotels, restaurants, bars, and entertainment venues. Led multi-million-dollar Food & Beverage operations, enhancing profitability, reducing costs, and improving guest satisfaction. Transformed underperforming departments into profitable operations through strategic financial management and operational discipline.
Work History
DIRECTOR OF FOOD & BEVERAGE
2 Years 1 Month- Provide executive leadership for all Food & Beverage operations, including restaurant, lounge, banquet services, and Market 24 retail outlet. Direct financial performance, staffing, purchasing, inventory, entertainment programming, and guest experience while ensuring brand compliance and operational excellence.
- Selected Accomplishments
- Improved departmental financial performance from a $196,702 operating loss to a $7,165 operating profit.
- Reduced labor expenses by $118,481, improving labor performance by 32%.
- Reduced food cost from 61.47% to 28.14%, generating $51,550 in annual savings.
- Reduced beverage cost from 36.29% to 19.69%, producing $12,329 in annual savings.
- Increased breakfast guest satisfaction scores by 8 points and dinner scores by 19 points.
- Produced and managed 30+ live entertainment events, boosting Food & Beverage revenue and enhancing hotel occupancy.
- Collaborated with executive leadership to implement operational improvements, enhance financial performance, and elevate guest satisfaction.
FOOD & BEVERAGE MANAGER
1 Year 3 Months- Directed daily operations for restaurant, bar, Grab & Go market, and banquet services while managing financial performance, staffing, purchasing, inventory, and service standards.
- Key Contributions
- Boosted Grab & Go revenue by 27% through new retail concept implementation.
- Redesigned restaurant menu with Executive Chef to improve profitability and guest capture.
- Developed a comprehensive training program that improved Food & Beverage guest satisfaction by 27 points.
- Transitioned banquet operations in-house, enhancing guest satisfaction and reducing operating expenses.
- Cut temporary labor costs by 65% in seven months.
- Negotiated supplier agreements that reduced purchasing expenses while maintaining quality standards.
ASSISTANT OPERATIONS MANAGER
1 Year 9 Months- Oversaw daily hotel operations across multiple departments while supervising a team of approximately 30 associates.
- Coordinated hotel operations with Banquets and Food & Beverage for weddings, conferences, and large-scale events, ensuring seamless service delivery and guest satisfaction.
- Directed hiring, onboarding, coaching, scheduling, and performance evaluations.
- Implemented operational improvements within Housekeeping, including inspection standards, inventory management, and colleague training.
- Managed online guest feedback and created executive reports to pinpoint operational improvements and enhance guest experience.
- Facilitated daily operational meetings to strengthen communication and streamline execution across departments, resulting in improved collaboration.
- Key Contributions
BEVERAGE SUPERVISOR
3 Years 5 Months- Managed beverage operations within a high-volume casino environment while leading service teams and ensuring operational compliance.
- Managed beverage inventory and purchasing to ensure cost controls.
- Supervised hiring, scheduling, and coaching to enhance employee performance.
- Maintained exceptional service standards in a fast-paced hospitality environment.
- Led regulatory, safety, and operational training programs.
- Supported marketing initiatives and customer engagement to drive attendance.
- Key Contributions
NIGHTLIFE HOST / SUPERVISOR
9 Years 1 Month- Managed VIP guest relations and nightlife operations for one of Las Vegas' premier hospitality destinations.
- Key Contributions
- Cultivated relationships with VIP guests and high-value casino clientele to enhance guest satisfaction.
- Collaborated with hotel, gaming, and Food & Beverage departments to deliver exceptional guest experiences.
- Fostered guest loyalty through tailored service and proactive relationship management.
- Designed and implemented premium events, promotions, tournaments, and entertainment programs to elevate guest engagement.
- Coordinated guest accommodations, reservations, and personalized amenities.
Education
High School Diploma
Skills
Food & Beverage Operations
Hotel Operations Management
P&L management
Labor Cost Management
Cost control
Menu engineering
Event Management
Culinary Team Leadership
Performance management
Team coaching
Strategic Planning
Experience improvement
PROFESSIONAL HIGHLIGHTS
- Over 15 years of progressive hospitality leadership experience.
- Proven history of turning underperforming operations into profitable business units.
- Expertise managing restaurants, lounges, bars, banquets, catering, and entertainment operations.
- Strong financial acumen with extensive experience in budgeting, forecasting, labor management, and cost control.
- Demonstrated ability to build high-performing teams and improve employee engagement.
- Recognized for delivering measurable improvements in profitability, operational efficiency, and guest satisfaction.
Timeline
DIRECTOR OF FOOD & BEVERAGE
Holiday Inn – Full-Service Hotel
08.2024 - CurrentRead More
FOOD & BEVERAGE MANAGER
IHG Hotels & Resorts – Cleveland Clinic
05.2023 - 08.2024Read More
ASSISTANT OPERATIONS MANAGER
Hyatt Regency Cleveland at The Arcade
08.2021 - 05.2023Read More
BEVERAGE SUPERVISOR
JACK Cleveland Casino
03.2018 - 08.2021Read More
NIGHTLIFE HOST / SUPERVISOR
Hard Rock Hotel & Casino – Las Vegas, Nevada
02.2009 - 03.2018Read More
Struthers High School
High School Diploma
Read More