David Llanes
Correctional Officer
Richland,WA
Summary
I aspire to join an organization that will allow me to fully
utilize the skills I have, as well as those I will gain. To seek and maintain full-time position that offers professional challenges, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Washington State Department Of Corrections
Connell, WA
11.2018 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Received and accounted for personal possessions and determined inmate work assignments.
- Delivered inmates to work sites and returned safely by following protocols.
Correctional Officer
Washington State Penitentiary
Walla Walla, WA
07.2016 - 11.2018
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Identified facility openings and designated inmates to housing units.
Customer Service Representative
Hertz Car Rentals
Pasco, WA
06.2014 - 07.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Fleet management.
Education
High School Diploma -
Pasco Senior High School
Pasco, WA06.2014
Skills
- Firearms Training
- De-Escalating Conflicts
- Active Listening
- Learning Strategies
- Microsoft Excel
- Microsoft Office
- Public Safety
- Reading Comprehension
- Complex Problem-Solving
- Instructing
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Washington State Department Of Corrections
11.2018 - Current
Correctional Officer
Washington State Penitentiary
07.2016 - 11.2018
Customer Service Representative
Hertz Car Rentals
06.2014 - 07.2016
High School Diploma -
Pasco Senior High School
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