David Lloyd
Cedar Rapids
Summary
Dynamic Senior Engineer with a proven track record at Verizon, adept in manual testing and fostering team excellence. Spearheaded quality assurance initiatives, enhancing product quality through rigorous testing and Six Sigma methodologies. Excelled in building strong relationships, both with clients at Ralston Creek and team members, ensuring high-quality outcomes and continuous improvement.
Overview
47
47
years of professional experience
Work History
Senior Engineer - Quality Assurance
Verizon
11.1995 - 05.2024
- Ensured seamless communication between departments by participating in regular project meetings and status updates with relevant stakeholders.
- Managed vendor relationships, ensuring adherence to strict quality requirements and prompt resolution of any discrepancies.
- Established key performance indicators for the department, driving accountability and results-oriented focus among team members.
- Enhanced product quality by implementing rigorous testing processes and procedures.
- Mentored junior engineers, fostering a culture of continuous improvement within the quality assurance team.
- Championed initiatives to incorporate Six Sigma methodologies into daily operations, enhancing overall process efficiency.
Sales Manager
Ralston Creek
05.1993 - 10.1995
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant Manager
Target
10.1982 - 04.1993
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Woolco Department Store
05.1977 - 10.1982
Education
Bachelor General Studies - Liberal Arts
University of Iowa
Iowa City, IA05-1977
Skills
- Test case design
- Manual testing
- End-to-end testing
- Test execution
- Functional testing
- Quality metrics
- User acceptance testing
Timeline
Senior Engineer - Quality Assurance
Verizon
11.1995 - 05.2024
Sales Manager
Ralston Creek
05.1993 - 10.1995
Assistant Manager
Target
10.1982 - 04.1993
Assistant Manager
Woolco Department Store
05.1977 - 10.1982
Bachelor General Studies - Liberal Arts
University of Iowa
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