David Locke
Envoy Hospice Care
Los Angeles,CA
25
years of professional experience
Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with over 10 years of solid communication and interpersonal skills.
Work History
Homemaker (Part Time)
3 Years 9 Months- Provide compassionate care and support to patients in home settings.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Coordinated medication schedules, enhancing adherence to treatment plans.
- Maintain strong relationships with families, fostering open communication and trust.
Vacation Rental Caretaker (Part Time)
8 Years 9 Months- Maintained Airbnb properties, improving guest experience and satisfaction through attention to detail.
- Inspected units to identify and report maintenance needs, facilitating prompt resolutions.
- Prepared properties for guests, ensuring high cleanliness standards and comfort for positive stays.
- Procured and organized necessary supplies to efficiently perform job functions.
Banquet Server
2 Years 6 Months- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Worked with banquet manager to coordinate event setup and schedule.
- Trained new staff on service protocols, fostering teamwork and adherence to restaurant standards.
- Resolved customer inquiries promptly, enhancing overall service quality and guest retention rates.
System Analyst & Customer Service Rep.
10 Years 9 Months- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Delivered technical support for in-house operating systems, resolving issues to ensure smooth operations.
- Collaborated with clients to design effective advertisements for The Village Voice Newspaper, enhancing their visibility.
- Managed office supplies.
- Entered data accurately into company databases.
- Edited and optimized digital marketing assets using Adobe Photoshop
Education
Certified Training License - Personal Trainer
Associate of Arts - Liberal Arts, Computer Network Technology
Skills
Attention to detail
Problem-solving abilities
Excellent communication
Patient advocacy
Teamwork and collaboration
Caring and responsible
Adaptability and flexibility
Microsoft Office Suite
Time management
Multitasking
Self-motivation
Friendly and respectful
Timeline
Homemaker (Part Time)
Envoy Hospice Care
11.2022 - CurrentRead More
Vacation Rental Caretaker (Part Time)
Tattuplex Airbnb
09.2017 - 06.2026Read More
Banquet Server
Maggiano’s Italian Restaurant
10.2013 - 04.2016Read More
System Analyst & Customer Service Rep.
Somad Advertising
06.2001 - 03.2012Read More
New York State
Certified Training License from Personal Trainer
Read More
Borough of Manhattan Community College
Associate of Arts from Liberal Arts, Computer Network Technology
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