David Locke Jr.
Detroit,MI
Summary
A United States Army Veteran looking for a challenging position where my customer service, and driving experience may be used to increase the productivity of your company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Wheelchair Transport Driver
Navarre Corporation
04.2024 - Current
- Operated a company-provided shuttle/sedan in a safe, courteous, and reliable manner, adhering to all traffic laws and regulations.
- Safely transported veterans who are disabled within the designated service area and according to the assigned time schedule.
- Performed pre and post-trip vehicle inspections to ensure the vehicle is in proper working condition. Reported any mechanical or maintenance issues promptly to the appropriate channels.
- Assisted passengers, including those using wheelchairs or other mobility aids, in boarding and alighting from the vehicle. Properly secured wheelchairs and scooters to ensure passenger safety during transit.
- Maintained effective communication with dispatch to report any deviations, accidents, passenger incidents, medical or behavioral concerns, or bus mechanical/electrical problems promptly. Completed written reports accurately and promptly for passenger-related matters and accidents.
- Provided necessary guidance and informed passengers about rules and regulations when necessary, ensuring a safe and comfortable travel experience for all.
- Assisted passengers with loading and stowing luggage, ensuring their belongings are handled with care and properly secured during transit.
Collection Technician 1
WASH Multifamily Laundry Systems LLC.
08.2021 - 09.2023
- Operated a company vehicle to customer locations to collect coins and data from coin and card-operated washing machines and dryers.
- Accurately and legibly recorded machine counter readings.
- Completed the collection route by the end of each day.
- Performed collections at all locations during the designated 30, 60 or 90-day collection cycles.
- Maintained and followed company vehicle-maintenance guidelines.
- Maintained excellent driving and Worker's Comp safety records.
- Promoted teamwork and cooperation.
Appointment Setter/Dispatcher
Tub-Tastic Bathroom Solutions
02.2017 - 08.2021
- Responded to telephone inquiries, providing quality service to customers inquiring about the products and services that the company offers.
- Listened attentively to caller needs to ensure a positive customer experience.
- Accessed electronic systems to look up customer, product, service information and availability.
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Customer Advocate
KNA/Carvana
08.2020 - 03.2021
- Interacted with customers by phone, receiving inbound calls, and also making outbound calls.
- Built relationships with our customers and advocating for them throughout process.
- Asked questions, understanding customers' needs and priorities, and problem-solving.
- Motivated customers about selling their cars to Carvana and how Carvana's process works.
- Reviewed and verified sensitive materials such as vehicle titles and customer's driver's licenses
- Kept detailed notes in our customer tracking system Drove vehicles to deliver to customers
Cashier/Crew Member
Taco Bell
01.2016 - 01.2017
- Primarily worked with customers and take food and drink orders.
- Job responsibilities included ringing up purchases, providing exact change, operating credit card machines, and answering questions about menu items.
- Assisted in preparing tacos, burritos, quesadillas, and nachos according to specific recipes.
- Packed prepared orders and ensured that they are timely delivered to customers.
- Maintained clean and sanitary workplace, including counters, tables, and chairs. Checked inventory in order to determine stock levels.
Die Cast Machine Operator
Ahresty Wilmington
03.2010 - 05.2015
Education
High School Diploma -
Salem High School
Virginia Beach, VABachelor of Arts - Business Administration
Ohio Christian University
Circleville, OH07-2020
Associate of Arts - Social Work
Ohio Christian University
Circleville, OH02-2017
Skills
- Complaint resolution
- Route delivery
- MS Office
- Professional telephone demeanor
- Money handling abilities
- Customer service
- Good listening skills
- Stocking and replenishing
- Credit card processing
- Problem resolution
Certification
Chauffer License,
Commercial Drivers License Permit
Timeline
Wheelchair Transport Driver
Navarre Corporation
04.2024 - Current
Collection Technician 1
WASH Multifamily Laundry Systems LLC.
08.2021 - 09.2023
Customer Advocate
KNA/Carvana
08.2020 - 03.2021
Appointment Setter/Dispatcher
Tub-Tastic Bathroom Solutions
02.2017 - 08.2021
Cashier/Crew Member
Taco Bell
01.2016 - 01.2017
Die Cast Machine Operator
Ahresty Wilmington
03.2010 - 05.2015
High School Diploma -
Salem High School
Bachelor of Arts - Business Administration
Ohio Christian University
Associate of Arts - Social Work
Ohio Christian University
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