David Long
Davenport,FL
Summary
Skilled Guest Service Specialist motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Universal Orlando
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
QSR Host
Universal Studios Florida
11.2021 - 03.2023
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
QSR Host
Walt Disney Parks and Resorts
12.2018 - 01.2022
- Quick service outdoor vending
- Vendor
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Worked as stocker to keep F&B Food Carts at proper stock levels throughout day.
- Trainer- trained new and existing cast members in all aspects of running various food carts, safety procedures, cash handling, and opening and closing procedures.
Bartender
Marriott Vacation Club
03.2018 - 02.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
Bartender Trainer
Westgate Lakes Resort & Spa
01.2014 - 02.2018
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Created appropriate learning environments for students.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Administered standardized tests to assess progress and evaluate need for improving course materials.
- Offered flexible work schedule to meet needs of students.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Advertised, marketed and recommended drink options to guests.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Created signature beverages to increase revenue and patron loyalty.
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Checked customer IDs per day to verify legal age of customers.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Reinvented classic cocktails to complement new menu options.
- Trained 15 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Education
Some College (No Degree) - Games and Simulation Programming
DeVry University
Orlando, FLBartending, Responsible Vending -
ABC bartending School of Orlando
Orlando, FL04.1993
Diploma - General Education
Pasadena High School
Pasadena, TX06.1986
Skills
- Wine Pairings
- Menu Memorization
- Food Inspection
- PPE Guideline Compliance
- Cleaning and Sanitizing
- Opening and Closing Procedures
- Customer-Oriented
- Service-Oriented
- Front of House Management
- Personnel Screening
- Metal Detector Operation
- Access Control
- Security Screenings
Additional Information
- Authorized to work in the US for any employer
Timeline
Security Officer
Universal Orlando
03.2023 - Current
QSR Host
Universal Studios Florida
11.2021 - 03.2023
QSR Host
Walt Disney Parks and Resorts
12.2018 - 01.2022
Bartender
Marriott Vacation Club
03.2018 - 02.2019
Bartender Trainer
Westgate Lakes Resort & Spa
01.2014 - 02.2018
Some College (No Degree) - Games and Simulation Programming
DeVry University
Bartending, Responsible Vending -
ABC bartending School of Orlando
Diploma - General Education
Pasadena High School