David Loomis
Sugar Hill,GA
Summary
Highly skilled IT support professional with over 30 years of experience delivering exceptional second and third-level technical support for computer hardware, software systems, and peripherals. Expertise in installing, configuring, and maintaining desktops and laptops ensures seamless operation for end users. Proficient in troubleshooting and resolving IT service requests while effectively implementing corporate software standards. A steadfast commitment to providing high-quality technical support has consistently resulted in 100% customer satisfaction across all user levels.
Overview
29
29
years of professional experience
Work History
Network Engineer/Technical Lead
CACI
Atlanta, GA
01.2015 - 01.2026
- Directed service support and installation initiatives. Oversaw network management for Microsoft file servers and backup systems. Managed support for FPS/ICE/DHS controlled networks. Led technical support efforts across eight states in FPS Region 4 while mentoring 22 IT professionals nationwide.
- Facilitated end-user support by certifying, installing, and maintaining desktops, laptops, and associated peripherals to ensure operational efficiency.
- Led cross-functional teams in the successful execution of OneDrive migration projects, enhancing collaboration across departments. Oversaw PC refresh initiatives, resulting in improved operational efficiency. Managed Windows upgrade processes to align with organizational technology standards.
- Oversaw installation of corporate standard software and specialized line of business applications. Monitored system performance to align with government compliance standards.
- Managed resolution of client service incidents and requests to ensure timely escalation and reporting.
- Supported team collaboration by offering expert advice and solutions for challenging problems.
- Managed application updates and security installations through automated electronic distribution and manual methods as necessary.
- Maintained up-to-date and accurate records of end user hardware and software inventories to support operational efficiency.
- Ensured 100% customer satisfaction for standard and VIP users through proactive support and engagement.
- Provided comprehensive assistance to remote users throughout all 50 states and supported agents in various countries.
- Top Security Clearance: DHS and DOD.
Network Engineer
KForce
Atlanta, GA
01.2014 - 01.2015
- Oversaw management of Microsoft 2008 and 2003 file servers, ensuring effective backup operations. Led field support for installation and maintenance on FPS/ICE controlled networks. Held primary responsibility for support across eight states in FPS Region 4. Achieved top security clearances with DHS and DOD.
Area Manager
Qbase-McNeil Integrated Solutions
Atlanta, GA
01.2012 - 01.2014
- Directed operations for local ITFO across three states. Oversaw technical ticket resolution and regional project execution. Held top security clearances from DHS and DOD.
Network Engineer
Wang-Getronics / Northrop Grumman / QinetiQ-NA
Atlanta, GA
01.2000 - 01.2012
- Oversaw network management for Microsoft 2008/2003 servers to enhance operational efficiency. Coordinated support for FPS/ICE locations within CBP-controlled networks. Delivered remote technical support to five country embassies while upholding high-level security clearance from DHS and DOD.
Network Engineer
CIBER Inc.
Atlanta, GA
01.1997 - 01.2000
- Managed contracts for multiple high-profile clients, ensuring compliance and satisfaction.
- Oversaw installation of Novell 3.x/5.x and NT servers to enhance system performance. Managed configuration of SAA gateways for IBM mainframes and Unisys, improving data accessibility.
- Provided technical assistance and troubleshooting for desktop systems to ensure operational efficiency.
- Oversaw installation of LAN/WAN networks for state of Georgia Department of Corrections. Managed configuration of SAA gateway to optimize network performance. Coordinated with IT staff to implement best practices in network management.
Education
Certified Novell Engineer (CNE) - 3.12 and Intranetware
Atlanta, GAAssociate of Occupational Science - Electronics Engineering Technology
ITT Technical Institute
Norfolk, VASkills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- OSPF routing
- Network Troubleshooting Abilities
- DNS implementation
- IP services
- Network security systems
- Network device monitoring
- Wide area network optimization
- Networking and routing protocol expertise
- Strong troubleshooting skills
- Firewall functionality
- Cisco switching expertise
- Network performance monitoring
- Routing protocol expertise
- VLAN aggregation
- IP address management
- SNMP monitoring
- Routing protocols expertise
- Technical troubleshooting
Additional Information
Extensive hands-on experience in LAN installation, configuration, and troubleshooting across diverse topologies and hardware vendors (Dell, HP, Apple, Brother, Epson).
Timeline
Network Engineer/Technical Lead
CACI
01.2015 - 01.2026
Network Engineer
KForce
01.2014 - 01.2015
Area Manager
Qbase-McNeil Integrated Solutions
01.2012 - 01.2014
Network Engineer
Wang-Getronics / Northrop Grumman / QinetiQ-NA
01.2000 - 01.2012
Network Engineer
CIBER Inc.
01.1997 - 01.2000
Certified Novell Engineer (CNE) - 3.12 and Intranetware
Associate of Occupational Science - Electronics Engineering Technology
ITT Technical Institute