Quality-focused safety navigator leveraging 20+ years of influential management, interpersonal communication
tactics. and employing a razor-sharp mentality to establish strategies that increase team awareness.
Overview
31
31
years of professional experience
Work History
Musician | Producer | Artist
Interscope Records, Universal Music
04.2004 - Current
Well-defined personality with over 20 years of professional music business experience - Tour planning and management of showcases, concerts, press tours and major international tours
Member for the Internationally known musical group Flipsyde - Musician, writer, Repertory: Hip Hop Latin & rock - Platinum (1 million) and Gold (500,000) sales from India/German/Sweden
Composed and scored original songs for TV and radio commercials.
Produced and recorded studio albums for various musical acts and genres.
Manager
Granters Pawnshop
01.2011 - 08.2019
Curated a safe environment for 10+ team members to interact with customers while negotiating high value deals for various merchandise
Streamlined cash management procedures to account for $20K+ daily and analyzed reports for monthly sales goals
Interfaced with 50+ customers to establish interpersonal relationships which scaled retention rates by 60% .Ensured the showroom remained clean/neat and maintained orderly product displays to catch the customers eye easily
Implemented a consistent workflow to improve inventory management, store opening/closing operations, and reduced customer complaints by 45%
Led weekly meetings with the team to isolate customer incidents, discussed safety procedures that required additional support, and removed team concerns of store hazards.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Soundwave Studios
01.1993 - 01.2004
Steering operations of an innovative business interacting with the public to elaborate on technical points that support the trajectory of artists careers
Orchestrating staff recruitment, development, and operating with an open-door policy to dismantle customer/staff grievances by 54%
Communicating decisive department directives to 15+ team members to support maintenance, equipment management, and equipment tag lock outs
Executing safety inspections bi-weekly to remove hazardous issues from the initial complex and individual studio
IT Management: applying strategic computer networking analysis, troubleshooting, and redirection of studio equipment
Organizing systems to oversee data management of maintenance/work orders executed, vendor/customer invoices, warehouse management, and billing operations.
Education
PPO Certificate - Operator Trainee
Chevron ROP Program
Richmond, CA
11.2023
Skills
Safety Procedures
Preventive Maintenance
Safety Inspections
Hazardous Materials & Waste
Emergency Responses
Job Hazard Analysis
Negotiation & Consensus Building
Heavy Machinery/Equipment
IT Management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Granters Pawnshop
01.2011 - 08.2019
Musician | Producer | Artist
Interscope Records, Universal Music
04.2004 - Current
Manager
Soundwave Studios
01.1993 - 01.2004
PPO Certificate - Operator Trainee
Chevron ROP Program
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