David Lopez
Rancho Cucamonga,California
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hotel Equities
08.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
Valet Attendant Supervisor
UPP Global
11.2021 - 07.2023
- Improved customer satisfaction by ensuring efficient valet services and addressing concerns promptly.
- Streamlined parking operations for increased efficiency and reduced wait times for guests.
- Enhanced safety measures by training staff on proper vehicle handling techniques and enforcing strict adherence to protocols.
- Facilitated hiring, training and evaluation of staff.
- Trained workers in service policies, safety requirements and specifics of activities.
Customer Service Representative
Spectrum Hydroponics
05.2020 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma - General Education
Whittier High School
Whittier, CA06.2006
Skills
- Representative
- Dedicated to 10 years of superior customer service Flexibility on team work association; overcoming challenging tasks Adroitness to sustain positive work environment
- Team Management
- Troubleshooting
- Connectivity
- Responsible for Guest Services
- Light Speed - Competent
- Guest Relations
- Front Office Support
- Guest Services
- Training and mentoring
- Front Desk Management
- Clerical duties
- Office Management
- PEP OS
References
- Demetry Roberts, Manager, 10/01/20 - 04/01/23, Very good leader, taught my crew and i many great leadership skills. Heavily emphasized on customer service.
- Shannon Hawkins, Front Office Manager, 08/04/23 - 03/12/24, A great leader and role model. Helped build strengths within numerous with guests amongst a broad spectrum. Guided one with SOP's and Office protocols.
- Kate Wilmot, Co-Worker, 09/01/21 - 12/01/22, An amazing person, uplifting spirits, has taught one plenty about customer service.
Languages
Spanish
Limited Working
Timeline
Front Desk Agent
Hotel Equities
08.2023 - Current
Valet Attendant Supervisor
UPP Global
11.2021 - 07.2023
Customer Service Representative
Spectrum Hydroponics
05.2020 - 10.2021
High School Diploma - General Education
Whittier High School
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