Summary
Overview
Work History
Education
Skills
Timeline
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David Lopez

Miami Gardens,USA

Summary

Highly motivated sales professional with a proven track record in increasing active subscribers and product penetration in multi-dwelling properties. Adept at building strong relationships with property management, providing ongoing sales support, and utilizing advanced product knowledge to maximize sales. Committed to delivering exceptional customer experiences and achieving sales goals while understanding the competitive landscape. With a comprehensive knowledge of driving profitability and ensuring high levels of customer satisfaction.

Overview

3
3
years of professional experience

Work History

Community Account Representative 2

Comcast
11.2023 - Current
  • Manages a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Conducts regular account reviews to identify growth opportunities and enhance client satisfaction, while ensuring adherence to retail and bulk agreements.
  • Proactively targets competitors and effectively promotes Xfinity Communities products and services to clients.
  • Drive store revenue by offering white glove treatment to both new and existing residents and optimizing sales leads through smart sheet providing 5+ leads weekly.
  • Increase customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Develop presentations showcasing product offerings tailored specifically to individual client needs, driving interest in Xfinity Communities services and closing process effectively.
  • Collaborates closely with marketing team to build strong partnerships with internal stakeholders, external team members, and clients.
  • Works with local sales team to collaboratively reach targets, consistently host events monthly basis, and exceed personal quotas.
  • Collaborates with other departments to address customer needs and service requests.

ICAR-Specialist 2 Product Sales Support & Analysis

Comcast
07.2022 - 11.2023
  • Responsible for coordinating sales reports and client activity, Product Sales Support
  • Provides support via analysis and statistics, as well as prepares budgets, sales forecasts, projections, and management reports
  • Prepares daily, weekly, and monthly sales reports
  • Verify and reports data for the Sales team to support sales initiatives, including sales incentives and contests
  • Acts as liaison between Sales, Marketing, and I.T
  • To provide data-driven and concrete database query requirements
  • Assist with escalations during bulk service agreement to ensure renewals
  • Conducts clerical research, which requires an understanding of departmental programs, policies, and procedures.
  • Followed all company policies and procedures to deliver quality work.

Cust Exp Specialist (Nirvana)

Comcast
06.2021 - 07.2022
  • Built rapport with customers both new and old in order to find the best options available
  • Part of 'The Bench Strength' program is designed to develop future leaders of the organization
  • Promotes positive employee relations by fostering a team environment of open communication and approachability
  • Maintains an above-average composite scorecard of 4.0 every fiscal month
  • Part of the first team to take action in the Frontline support during the initial outbreak of COVID-19 in 2020 with remote support
  • Effectively and quickly solve customers' challenges and de-escalate situations to enhance a better customer experience
  • Assists customers in locating the right services for households and engages in suggestive selling
  • Subject Matter Expert S.M.E brought about a dramatic change in the workplace to best assist new hires in the onboarding.

Education

Associate in Arts (A.A) in General Education -

Broward College, FL
Davie, FL
12.2020

Skills

  • ERG Professional Development Lead for MyAbilities Florida Chapter (2020 -2023)
  • Problem-solving and resolution
  • Strong relationship-building skills
  • Detail oriented
  • Excellent written and oral communication skills
  • Customer Relationship Management
  • Proficient in Microsoft Office, Google Suite, social media platforms, and various software programs

Timeline

Community Account Representative 2

Comcast
11.2023 - Current

ICAR-Specialist 2 Product Sales Support & Analysis

Comcast
07.2022 - 11.2023

Cust Exp Specialist (Nirvana)

Comcast
06.2021 - 07.2022

Associate in Arts (A.A) in General Education -

Broward College, FL

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David Lopez