David Lopez-Medrano
San Antonio,TX
Overview
3
3
years of professional experience
Work History
Service Member/Tutor
JP Morgan Chase
02.2024 - 09.2024
- Handling inbound calls, issues related to payments, loans, charges, fees and interest rates
- Work with other team members to meet customer needs
- Follow procedures and adapt to change
- Use phone, text, and chat to resolve customer queries
Account Administrator
Alorica – Goldman Sachs
10.2023 - 02.2024
- Monitor accounts for overdue payments
- Contact customers regarding unpaid bills
- Establish payment plans promptly and take payments
- Resolve billing issues effectively
- Keep account records up to date
- Prepare comprehensive reports on collection activities
- Refer long overdue accounts to collections without hesitation
Member Service Administrator
Wells Fargo Bank
03.2022 - 03.2023
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing solid verbal and written communication skills to establish rapport with customers and to de-escalate difficult, as well as sensitive information, as a part of resolving a claim
- Interact with colleagues on required information and external and internal customers through inbound or outbound calling
- Contact third parties for research
Education
High School -
Freedom High School
Central New Mexico Community College - Business Administration
Central New Mexico Community College
Skills
- Effective Relationship Builder
- Employee Training
- Effective Communication
- Creative Thinking Skills
- Critical Decision-Making Skills
- Careful Quality Assurance
- Efficient Data Entry: 65 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Member/Tutor
JP Morgan Chase
02.2024 - 09.2024
Account Administrator
Alorica – Goldman Sachs
10.2023 - 02.2024
Member Service Administrator
Wells Fargo Bank
03.2022 - 03.2023
Central New Mexico Community College - Business Administration
Central New Mexico Community College
High School -
Freedom High School
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks