Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

David Lorenti

Summary


Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

30
30
years of professional experience

Work History

Store Manager

Smithland Pet And Garden Center
11.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Rite Aide Pharmacy
06.2018 - 11.2022
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed two locations, North Branford and North Haven simultaneously.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Planning Manager/Operations Manager

Christmas Tree Shops
05.2013 - 06.2018
  • Managed all ordering and merchandising of product for the store.
  • Three months after hire sent to Flint MI to assist in set up of new location.
  • Traveled to other stores to assist in merchandising stores to company standards.
  • In charge of hiring all staff. Staff almost doubles for Christmas season 75 employees to 120.
  • Held orientation classes for all new hires.
  • Managed all inventory process for the store. Reduced shrink to the point where store went from inventory every year to every other year.

Store Manager

CVS Pharmacy
06.2010 - 06.2013
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted from Trainee to Store Manager in less than six months.
  • Advanced to three higher volume stores between January 2011 and July 2012.
  • Placed in Farmington store to oversee move to new building.
  • Have met or exceeded sales goals in all three stores.
  • Accountable for bottom line P & L, by developing techniques to drive sales and margin, while also managing expenses within budget.

Education

Bachelor of Arts - Psychology

University of Connecticut
Storrs, CT

Skills

  • Service excellence
  • Strategic issue analysis
  • Client engagement
  • Effective multitasking
  • Team leadership and coaching
  • Team development and guidance

Accomplishments

  • Have won numerous merchandising awards across many stores.
  • Brought store from being ranked 14th in sales to 10th highest, in company, within two years.
  • Have hired and promoted multiple associates into store management positions.

Timeline

Store Manager

Smithland Pet And Garden Center
11.2022 - Current

Store Manager

Rite Aide Pharmacy
06.2018 - 11.2022

Planning Manager/Operations Manager

Christmas Tree Shops
05.2013 - 06.2018

Store Manager

CVS Pharmacy
06.2010 - 06.2013

Bachelor of Arts - Psychology

University of Connecticut

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David Lorenti