David Lory
Mesa,AZ
Summary
Results-driven Manufacturing Technician known for maintaining high productivity and efficiently completing tasks. Skilled in operating advanced manufacturing machinery, quality control processes, and lean manufacturing principles. Excel at problem-solving, time management, and teamwork to ensure seamless production operations.
Overview
16
16
years of professional experience
Work History
Manufacturing Technician
Dexcom
MESA, AZ
10.2022 - Current
- Conducted quality checks on finished products to ensure accuracy.
- Followed detailed instructions from engineering personnel during production runs.
- Operated a variety of manufacturing machinery and equipment with precision.
- Addressed assembly line problems with extensive and detailed knowledge of standard procedures.
- Assisted in the setup and preparation of equipment for production runs.
- Trained new employees on proper use of machinery and safety protocols.
- Maintained a clean and organized work environment to ensure efficient workflow.
Customer Service Representative
AT&T
MESA, AZ
07.2017 - 10.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Safelite Auto Glass
Chandler, AZ
05.2014 - 07.2017
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
Driver, Warehouse Orders
Crescent Crown Distributing LLC.
MESA, AZ
03.2012 - 04.2014
- Delivered goods to specified destinations in a timely manner.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Presented order bills and collected payments for deliveries.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Loaded and unloaded vehicles at distribution center and delivery address.
Manufacturing Production Associate
Kaiser Aluminum
Chandler, AZ
03.2008 - 10.2011
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Participated in team meetings to discuss production goals, schedules, and quality control issues.
- Conducted quality control tests to ensure products met industry standards and specifications.
- Provided on-the-job training to new employees on production techniques and machinery operation.
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Participated in continuous improvement initiatives to enhance production efficiency and quality.
- Coordinated with the logistics team to ensure timely delivery of materials and finished products.
- Operated forklifts and other material handling equipment to transport goods within the facility.
- Followed safety protocols while operating equipment or handling hazardous materials.
- Assisted in the setup and adjustment of manufacturing machinery and equipment.
Education
GED -
Salt Lake Community College
Salt Lake City, UT04-1995
Skills
- Teamwork and Communication
- Strong Work Ethic
- Attention to Detail
- Quality Inspections and Reporting
- Machine Operation
- Mechanical Aptitude
- Material Handling
- Production Documentation
- Assembly line experience
- Packaging and Labeling
- Lockout and tagout procedures
- OSHA Regulations
- Hand tools proficiency
Languages
Spanish
Professional
Timeline
Manufacturing Technician
Dexcom
10.2022 - Current
Customer Service Representative
AT&T
07.2017 - 10.2022
Customer Service Representative
Safelite Auto Glass
05.2014 - 07.2017
Driver, Warehouse Orders
Crescent Crown Distributing LLC.
03.2012 - 04.2014
Manufacturing Production Associate
Kaiser Aluminum
03.2008 - 10.2011
GED -
Salt Lake Community College