David Lotterer
North Charleston,SC
Summary
Versatile service professional with experience as both Master Technician and Service Advisor. Skilled in customer communication, repair coordination, and issue resolution. Proven ability to improve uptime, support team productivity, and deliver dependable service.
Overview
48
48
years of professional experience
Work History
Master Technician
Gregory Poole Lift Systems
Hanahan, South Carolina
10.2015 - Current
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment including Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, JLG.
- Resolved equipment issues to support safe and efficient operation. support safe, reliable operation.
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale lift trucks, Skyjack, JLG, and Genie AWP equipment, enhancing repair accuracy.
- Utilized diagnostic tools to identify system malfunctions accurately.
- Performed routine maintenance on lift truck systems to maintain uptime and efficiency.
- Tuned engines according to factory specifications using specialized computer equipment.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on repair methods and safety procedures.
- Implemented best practices to enhance shop workflow and technician productivity.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Service Advisor
Gregory Poole Lift Systems
Hanahan, South Carolina
01.2024 - 05.2025
- Coordinated service appointments and technician schedules to optimize workflow and enhance customer satisfaction.
- Communicated service recommendations to customers clearly and effectively.
- Resolved customer complaints through effective problem-solving techniques.
- Cultivated strong customer relationships to foster loyalty and encourage repeat business.
- Promoted and recommended additional products and services to customers during interactions.
- Delivered accurate estimates of repair costs, labor times, and parts prices to empower informed customer decisions.
- Assisted customers with service inquiries and product information.
- Maintained accurate records of customer interactions and service requests.
- Prepared invoices for services rendered and collected payments from customers.
- Processed service orders and managed inventory for parts and supplies.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Collaborated with technicians to ensure timely service delivery and quality assurance.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Master Technician
Gregory Poole Lift Systems
Hanahan, South Carolina
10.2015 - 01.2024
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment, ensuring reliable performance across Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, and JLG brands.
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale lift trucks, Skyjack, JLG, and Genie AWP equipment, enhancing repair accuracy.
- Tuned engines according to factory specifications using specialized computer equipment.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on repair methods and safety procedures.
- Implemented best practices to streamline shop workflow and improve technician productivity.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Master Technician
Dougherty Equipment Company
Ladson, South Carolina
05.2015 - 10.2015
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale lift trucks, Skyjack, JLG, and Genie AWP equipment, enhancing repair accuracy.
- Utilized diagnostic tools to accurately identify system malfunctions, improving repair outcomes.
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment including Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, JLG.
- Resolved equipment malfunctions, ensuring safe and reliable operation.
- Tuned engines according to factory specifications using specialized computer equipment.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on repair methods and safety procedures.
- Applied best practices to streamline shop workflow and boost technician productivity.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Master Technician
Century Aluminum
Goose Creek, South Carolina
11.2013 - 05.2015
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale, Caterpillar, Linde lift trucks, and AWP equipment, improving repair accuracy and reducing downtime.
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment, including Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, JLG, MECFOR Metal Haulers, Simon Lift, Linde, GradeAll, ensuring operational reliability.
- Troubleshot and repaired equipment problems to maintain safety and reliability.
- Tuned engines according to factory specifications using specialized computer equipment.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on repair methods and safety procedures.
- Implemented best practices to enhance shop workflow and technician productivity.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Branch Service / Rental Manager
Barloworld Handling / Briggs Equipment
Summerville, South Carolina
05.2010 - 11.2013
- Managed rental agreements and ensured compliance with company policies.
- Processed rental transactions using company software efficiently.
- Coordinated equipment availability and scheduled deliveries for customers.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Assisted customers with inquiries and provided product recommendations.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular inspections of rental equipment to ensure operational readiness and compliance with safety standards.
- Performed daily inspections on all rental properties to ensure that they met company standards.
- Oversaw maintenance, appearance, and performance of company vehicles.
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Updated and maintained rental agreement files and documents.
- Prepared monthly financial reports detailing rental revenue and property maintenance expenses to inform management decisions.
- Trained new staff on rental processes and customer service standards.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team performance to identify areas for improvement and enhance overall effectiveness.
Master Technician
Century Aluminum
Goose Creek, South Carolina
12.2004 - 05.2010
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment, including Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, JLG, MECFOR Metal Haulers, Simon Lift, Linde, GradeAll, ensuring operational reliability.
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale, Caterpillar, Linde lift trucks, and AWP equipment, improving repair accuracy and reducing downtime.
- Troubleshot and repaired equipment problems, ensuring safety and reliability.
- Tuned engines according to factory specifications using specialized computer equipment.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on repair methods and safety procedures, fostering skill development.
- Implemented best practices to streamline shop workflow and boost technician productivity.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Master Technician
Barloworld Handling
Charleston, South Carolina
05.2003 - 11.2004
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale lift trucks, Skyjack, JLG, and Genie AWP equipment, enhancing repair accuracy.
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment including Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, JLG.
- Diagnosed and resolved equipment issues, ensuring safe and reliable operation.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on repair methods and safety procedures.
- Implemented best practices to streamline shop workflow and improve technician productivity.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Service /Branch Rental Manager
Barloworld Handling
Charleston, South Carolina
09.2000 - 05.2003
- Managed rental agreements and ensured compliance with company policies.
- Coordinated equipment availability and scheduled deliveries for customers.
- Assisted customers with inquiries and provided product recommendations.
- Conducted regular inspections of rental equipment, ensuring operational readiness and adherence to safety standards.
- Trained new staff on rental processes and customer service standards, enhancing team effectiveness and customer satisfaction.
- Processed rental transactions using company software efficiently.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Updated and maintained rental agreement files and documents.
- Prepared monthly financial reports on rental revenue and property maintenance expenses, aiding management in strategic decision-making.
- Performed daily inspections on all rental properties to ensure that they met company standards.
- Managed multiple projects to ensure timely completion and efficient use of resources.
- Oversaw maintenance, appearance, and performance of company vehicles.
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team performance to identify areas for improvement and enhance overall effectiveness.
Master Technician
Wrenn Handling / Barloworld Handling
Charleston, South Carolina
12.1999 - 09.2000
- Diagnosed and repaired electrical systems on lift trucks and AWP equipment, ensuring optimal performance across brands including Hyster, Toyota, Caterpillar, Mitsubishi, Skyjack, Genie, and JLG.
- Applied diagnostic software to identify malfunctions in electrical systems of Hyster/Yale lift trucks, Skyjack, JLG, and Genie AWP equipment, enhancing repair accuracy.
- Diagnosed and resolved equipment issues, ensuring safe and reliable operation.
- Installed new assemblies such as engines and transmissions in accordance with manufacturer specifications.
- Collaborated with team members to resolve complex mechanical problems, ensuring timely and effective solutions.
- Trained junior technicians on effective repair methods and safety procedures, enhancing team competency and safety standards.
- Implemented best practices to streamline shop workflow, resulting in improved technician efficiency and reduced downtime.
- Coordinated multiple projects simultaneously, consistently meeting deadlines to maintain operational flow.
Military
United States Air Force
Charleston, South Carolina
11.1978 - 02.1999
- Recognized by management for providing exceptional customer service.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Executed various responsibilities throughout career to support overall operational efficiency.
- Prioritized and organized tasks efficiently to accomplish service goals.
- Oversaw inventory and supplies to maintain material availability.
- Completed day-to-day duties accurately and efficiently.
Education
Vehicle Maintenance
U.S. Air Force Technical Training Center
Chanute Air Force Base08-1979
Skills
- Electrical diagnostics
- Diagnostic software
- Engine tuning
- Transmission installation
- Equipment troubleshooting
- Fleet maintenance
- Vehicle inspection
- Hydraulic systems
- Advanced electrical systems
- Technical project coordination
- Repair quality assurance
- Repair documentation management
- Maintenance planning
- Service workflow management
- Team leadership
- Technical training delivery
- Leadership experience
- Problem solving
- Adaptive problem-solving
- Improvement mindset
- Safety compliance
- Workplace safety compliance
- Safety standards adherence
- Effective communication
- Client service optimization
Timeline
Service Advisor
Gregory Poole Lift Systems
01.2024 - 05.2025
Master Technician
Gregory Poole Lift Systems
10.2015 - Current
Master Technician
Gregory Poole Lift Systems
10.2015 - 01.2024
Master Technician
Dougherty Equipment Company
05.2015 - 10.2015
Master Technician
Century Aluminum
11.2013 - 05.2015
Branch Service / Rental Manager
Barloworld Handling / Briggs Equipment
05.2010 - 11.2013
Master Technician
Century Aluminum
12.2004 - 05.2010
Master Technician
Barloworld Handling
05.2003 - 11.2004
Service /Branch Rental Manager
Barloworld Handling
09.2000 - 05.2003
Master Technician
Wrenn Handling / Barloworld Handling
12.1999 - 09.2000
Military
United States Air Force
11.1978 - 02.1999
Vehicle Maintenance
U.S. Air Force Technical Training Center