David Louden
Colorado Springs,CO
Overview
26
26
years of professional experience
Work History
District Manager
Midas Auto Service / Wenco Industries
08.2024 - 01.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
Learning and Development Manager
Wenco Industries
01.2024 - 08.2024
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Led cross-functional teams in the design and execution of large-scale company-wide training initiatives.
- Reduced employee turnover rates through the implementation of targeted retention strategies focused on professional growth opportunities.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Researched and obtained relevant course materials to achieve training objectives.
Store Manager
Midas Auto Repair
04.2023 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Handyman
C and D Enterprises
04.2020 - 04.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
Store Manager / District Manager /Senior Automotive Technician
Midas Auto Repair
01.2015 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager / Certified Automotive Technician
Just Brakes
04.2013 - 01.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Automotive Technician /Assistant Store Manager
Midas Auto Repair
09.2009 - 05.2013
- Enhanced overall shop efficiency by suggesting process improvements based on observed inefficiencies or redundancies in existing workflows.
- Developed strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent follow-ups after completed repairs.
- Effectively communicated with customers regarding estimated timelines for repair completion, setting realistic expectations from the outset.
- Aided in increasing shop revenue through upselling appropriate additional services based on vehicle needs.
- Assisted in complex diagnostic procedures, resulting in accurate identification of automotive issues.
- Streamlined repair processes for improved efficiency and reduced turnaround times.
- Demonstrated professionalism at all times when interacting with both colleagues and clients, contributing positively to the shop''s reputation within the community.
- Continuously expanded knowledge of various automotive makes and models, ensuring accurate diagnosis and repair of a wide range of vehicles.
Automotive Technician
Just Brakes
03.2007 - 07.2009
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Store Manager /Assistant District Manager
Econo Lube N' Tune
03.2004 - 08.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Automotive Technician
Econo Lube N' Tune
03.2002 - 10.2003
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Just Brakes
03.1999 - 02.2002
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
GED -
Mesa Ridge
Fountain, CO05-2000
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Timeline
District Manager
Midas Auto Service / Wenco Industries
08.2024 - 01.2025
Learning and Development Manager
Wenco Industries
01.2024 - 08.2024
Store Manager
Midas Auto Repair
04.2023 - 01.2024
Handyman
C and D Enterprises
04.2020 - 04.2023
Store Manager / District Manager /Senior Automotive Technician
Midas Auto Repair
01.2015 - 03.2020
Store Manager / Certified Automotive Technician
Just Brakes
04.2013 - 01.2015
Automotive Technician /Assistant Store Manager
Midas Auto Repair
09.2009 - 05.2013
Automotive Technician
Just Brakes
03.2007 - 07.2009
Store Manager /Assistant District Manager
Econo Lube N' Tune
03.2004 - 08.2006
Automotive Technician
Econo Lube N' Tune
03.2002 - 10.2003
Automotive Technician
Just Brakes
03.1999 - 02.2002
GED -
Mesa Ridge
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