David Lowthorp
Fort Lauderdale,FL
Summary
Dedicated Onboarding Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Onboarding Associate
ShipMonk
03.2023 - Current
- Manage 20-30 revolving accounts, providing strategic and personalized solutions to meet unique business objectives
- Own client relationships for 60 days on average to handle all questions, requests, and issues related to onboarding at ShipMonk
- Effectively communicate and partner with other ShipMonk departments (Sales, Product/Engineering, and Operations) to resolve onboarding challenges
- Develop training and reference material to ensure merchant adoption of ShipMonk's tools and processes
- Achieved 100% customer satisfaction score and 4.9/5 overall onboarding experience survey score from 29 surveys in 2023
Inventory and Quality Control/Warehouse Operations Lead
ShipMonk
06.2021 - 03.2023
- Perform quarterly cycle counts to ensure accuracy of merchant inventory levels virtually and physically
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed new operating procedures to reduce inventory shrinkage and improve quality
Retail Sales Associate
Carters Inc
06.2018 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Aviation Operations
Lynn University
Boca Raton, FL05.2023
Bachelor of Science - International Business
Lynn University
Boca Raton, FL05.2023
Skills
- Attention to Detail
- Staff Supervision
- Customer Relationships
- Cross-Functional Collaboration
- Process Improvement
- Customer Engagement
- Operations Management
Timeline
Onboarding Associate
ShipMonk
03.2023 - Current
Inventory and Quality Control/Warehouse Operations Lead
ShipMonk
06.2021 - 03.2023
Retail Sales Associate
Carters Inc
06.2018 - 06.2021
Bachelor of Science - Aviation Operations
Lynn University
Bachelor of Science - International Business
Lynn University
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