Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Lucas

Summary

Skilled Call Center Representative with proven experience in delivering customer service excellence through effective communication. Specializes in managing complex calls, troubleshooting issues, and resolving problems efficiently. Demonstrates strong multitasking abilities and interpersonal skills to create positive caller experiences.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Yard Jockey

RNDC
Atlanta, USA
10.2020 - Current

Moved trucks between docks for loading and parked them in designated spaces for drivers.

Truck Driver

General Wholesale Co.
Atlanta, USA
12.2019 - 10.2020

Delivered wine and liquor to grocery stores, restaurants, and liquor stores across North and South Georgia.

Truck Driver

Empire Distributors, Inc.
Atlanta, USA
09.2019 - 10.2019
  • Delivered wine and liquor to grocery stores, restaurants, and liquor stores across North and South Georgia.

Command Center Manager

Remote Security Solutions
Atlanta, USA
04.2013 - 04.2019
  • Managed a team of four staff managers and 20 officers to ensure effective security operations.
  • Provided 24/7 remote security monitoring for over 300 commercial and residential sites across the U.S. from the Atlanta Command Center.

Uber and Lyft Driver

Uber Eats and LYFT
Atlanta, USA
03.2018 - 03.2019
  • Delivered food for Uber to customers in a timely manner.
  • Provided safe and reliable transportation for passengers in various locations.
  • Maintained high vehicle cleanliness and functionality to ensure rider comfort.
  • Managed route navigation using GPS for efficient travel and timely arrivals.

Level II Supervisor - Inbound Call Center

RBS Worldpay
Atlanta, USA
10.2008 - 10.2011
  • Supervised a staff of 25-30 and provided technical support to merchants processing credit, debit, and EBT through handheld machines and PC integrated systems.

Education

Class B CDL -

Katlaw Truck Driving School
Austell, GA

Bachelor of Arts - Audio Production

The Art Institute of Atlanta
Atlanta, GA
05.2011 - 12.2013

Associates of Arts - Music Entertainment Management

Art Institute of Atlanta
Atlanta, GA
10.1990 - 03.1992

Skills

  • Class B CDL
  • Security
  • Call Center Management
  • Mac & PC
  • Word & Excel
  • Typing 55 WPM
  • Veriphone
  • Tranz
  • Hypercom
  • Shopping Cart
  • High Speed PC Integrated Systems

Timeline

Yard Jockey

RNDC
10.2020 - Current

Truck Driver

General Wholesale Co.
12.2019 - 10.2020

Truck Driver

Empire Distributors, Inc.
09.2019 - 10.2019

Uber and Lyft Driver

Uber Eats and LYFT
03.2018 - 03.2019

Command Center Manager

Remote Security Solutions
04.2013 - 04.2019

Bachelor of Arts - Audio Production

The Art Institute of Atlanta
05.2011 - 12.2013

Level II Supervisor - Inbound Call Center

RBS Worldpay
10.2008 - 10.2011

Associates of Arts - Music Entertainment Management

Art Institute of Atlanta
10.1990 - 03.1992

Class B CDL -

Katlaw Truck Driving School
David Lucas