David Luckey
Austin,TX
Summary
Solutions engineering professional with track record of delivering innovative solutions that drive performance. Known for reliable collaboration and ability to adapt to changing project requirements. Brings expertise in systems architecture and client support, ensuring high-quality results.
Overview
9
9
years of professional experience
Work History
Solutions Engineer
Ninjaone
09.2022 - Current
- Provided Pre/post sales support
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Coordinated with customers and resolved all technical issues and prepared documents.
- Led/assisted with Proof of concepts
- Translated technical concepts and information into terms parties could easily comprehend.
Application Support Analyst
83bar
03.2021 - 09.2022
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- On boarded new hires into company by assigning appropriate applications to users and documenting everything.
Technical Advisor
SHI
08.2020 - 03.2021
- Talk to customers about technology decisions including server, storage, networking, virtualization and cloud projects
- Whiteboard presentations to peer group
- Customer facing via phone call & conference call
- Provides part # lookup and quote creation for hardware and software requests
- Provides educational assistance to Sales Teams
- Manages requests from Sales to designated SLA's to ensure proper customer satisfaction/experience is achieved
- Customer Product builds
Virtual Solutions Engineer
Riverbed
01.2018 - 07.2019
- Recommended changes, improvements or deletions in products according to customer feedback.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Drove team revenue totals by bringing in over 15% in sales of teams total revenue
- Delivered Pre Sales technical support to current partners/customers, including APM, NPM, and optimization solutions. Conducted requirement analysis to identify customer concerns by proactively responding to discovery calls. Developed and presented technical demonstration prototype to gain interest. Provided training sessions to internal and external teams on riverbed tools/software aimed at enhancing operational efficiency.
- Increased customer retention by proposing enhancement solutions to customers.
Associate Inside Sales Engineer
Forcepoint
06.2016 - 01.2018
- Provided pre/post-sales technical support to consumers/partners regarding Forcepoint products; WEB, DATA and EMAIL security solutions. Developed and managed various aspects of Lab environment, including installing windows servers, windows clients, Linux servers, and Forcepoint security software aimed at performing product demonstrations. Ensured risk mitigation and prevention by performing health checks. Crafted RFI/RFP documents from inception to completion.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Recommended accurate and effective solutions to customers after identifying problems.
Education
Bachelor of Science - Business Administration, Concentration In Management
Centenary College
2014
Avtech Institute of Technology
South Plainfield, NJ2014
Skills
- Protocols such as DNS, DHCP, SMTP, SSL, NTP, HTTP, HTTPS, SSH, TCP/IP, UDP, LDAP,
- Basic networking commands
- Strong communication skills
Technical Skills include Knowledge of
General Skills Include:
- Self-Motivated
- Technology Research
- Root Cause Analysis
- Remote Technical Support
Timeline
Solutions Engineer
Ninjaone
09.2022 - Current
Application Support Analyst
83bar
03.2021 - 09.2022
Technical Advisor
SHI
08.2020 - 03.2021
Virtual Solutions Engineer
Riverbed
01.2018 - 07.2019
Associate Inside Sales Engineer
Forcepoint
06.2016 - 01.2018
Avtech Institute of Technology
Bachelor of Science - Business Administration, Concentration In Management
Centenary College
Similar Profiles
Mike MartinezMike Martinez
Technical Sourcer at NinjaOneTechnical Sourcer at NinjaOne
Matthew T. RyanMatthew T. Ryan
Internal Outbound SDR at NinjaOneInternal Outbound SDR at NinjaOne
Oscar MillsOscar Mills
Senior Strategic Account Executive at NinjaOneSenior Strategic Account Executive at NinjaOne
MITCHELL BROUSSARDMITCHELL BROUSSARD
Senior Solutions Engineer at NinjaOneSenior Solutions Engineer at NinjaOne
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School