David Luers
Cincinnati,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Proven track record in enhancing customer retention and executing upsells. Excelled in customer support and service recommendations, leveraging product knowledge, and rapport-building skills with coworkers, clients, and management. Initiated and contributed to new training programs, demonstrating strong organizational and proactive problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Eyewash Service Representative
Cintas
10.2023 - Current
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Generated repeat business through exemplary relationship-building efforts with existing clientele.
- Average of 6 KPIs over first 8 months
- Multiple Conversion Sales and product additions to current customers.
- Surpassed monthly sales goals by $7000 for FY24
New Account Install Specialist
Cintas
09.2022 - 10.2023
- Developed strong client relationships through consistent communication and attentive service.
- Oversaw install operations, ensuring tasks were completed efficiently and accurately.
- WaterBreak Certification
- ~$3000 in upsells in First Aid
- Helped create and implement new training programs for the new IST position, improving protocol by modifying best install practices, exemplifying proper use of equipment, and enhancing customer experience.
Education
Bachelor of Science - Business Management
Mount St. Joseph University
Cincinnati, OH05.2022
Skills
- Customer Support
- Customer Service
- Schedule Management
- Building rapport
- Service Upselling
- Service Recommendations
- Organization
- Product Knowledge
30 Day Goals
- Meet and connect with each member of the location
- Understand Goals and Expectations
- Complete training and be ready to start on route
- Get acquainted with the locations territories and customer base
90 Day Goals
- Achieve Summit Club
- Hit a Seven KPI month
- Top of location in First Aid BLV
- Zero cancelled service orders
- AR under 6%
6 Month Goals
- Hit at least 110% of First Aid BLV each month
- Four or more BDIs per month
- Maintain AR under 6%
- Zero cancelled service orders
- Consistently maintain two days ahead on route
- Pacing for Winners Circle
Timeline
Eyewash Service Representative
Cintas
10.2023 - Current
New Account Install Specialist
Cintas
09.2022 - 10.2023
Bachelor of Science - Business Management
Mount St. Joseph University