David Lujan

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• Enhanced customer satisfaction by resolving technical issues promptly and accurately.
• Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
• Reduced call wait times by improving internal processes and communication within the team.
• Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
• Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
• Maintained detailed documentation of all help desk interactions for future reference and analysis.
• Resolved technical issues by troubleshooting.
• Provided basic end-user troubleshooting and desktop support.

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