Summary
Overview
Work History
Education
Skills
Timeline
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David Lujan

Buckeye,AZ

Summary

place holder

Overview

2
2
years of professional experience

Work History

Help Desk Technician

Charles Schwab & Co
05.2022 - Current

place holder

Help Desk Analyst

TEKsystems
04.2022 - 05.2022
  • Enhanced customer satisfaction by resolving technical issues promptly and accurately.
  • Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
  • Reduced call wait times by improving internal processes and communication within the team.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.
  • Resolved technical issues by troubleshooting.
  • Provided basic end-user troubleshooting and desktop support.

Basha Highschool

UAT
11.2021 - 12.2021

place holder

Data Center Technician (internship)

Valley Wise Health
09.2021 - 11.2021

Place holder

Education

Bachelor of Science - Network Security

Univeristy of Advanced Technology
Tempe, AZ
12.2023

Skills

  • Remote System Analysis
  • Issue Resolution
  • Support Ticket System Management
  • Technical Support Triage
  • Incident management
  • Network support
  • IT documentation
  • BCDR planning
  • Pen-testing
  • Risk Analysis
  • Auditing

Timeline

Help Desk Technician

Charles Schwab & Co
05.2022 - Current

Help Desk Analyst

TEKsystems
04.2022 - 05.2022

Basha Highschool

UAT
11.2021 - 12.2021

Data Center Technician (internship)

Valley Wise Health
09.2021 - 11.2021

Bachelor of Science - Network Security

Univeristy of Advanced Technology
David Lujan