Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Luther

Culloden

Summary

Dynamic leader with extensive experience at Matheny Motors, excelling in project management and customer service. Proven track record in process improvement and team building, enhancing operational efficiency by 30%. Skilled in data analysis and conflict resolution, I drive results through effective communication and staff training, fostering a culture of excellence and collaboration.

Overview

26
26
years of professional experience

Work History

Commercial Service Director

Matheny Motors
Charleston
07.2018 - Current
  • Managed daily operations to ensure efficient service delivery.
  • Assisted in scheduling maintenance and repairs for commercial equipment.
  • Provided customer support by addressing inquiries and resolving issues.
  • Trained team members on safety protocols and service standards.
  • Implemented quality control measures to enhance service consistency.
  • Documented service requests and tracked progress using management software.
  • Collaborated with sales teams to support client account management tasks.
  • Provided guidance and support to team members when needed.
  • Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
  • Identified areas of improvement within the department and developed solutions to address them.
  • Managed daily operations of commercial service department, including customer relations, scheduling, and budgeting.
  • Monitored employee performance and provided feedback to ensure quality standards were met.
  • Prepared detailed reports outlining progress made on projects and tasks assigned to team members.
  • Developed and implemented strategies for improving customer satisfaction levels.
  • Resolved conflicts between customers, staff members, or vendors in an efficient manner.
  • Drafted policies and procedures for the commercial service department.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created and managed budgets for travel, training, and team-building activities.

Continuous Improvement Coordinator 3

Matheny Motors
Charleston
06.2020 - 07.2024
  • Facilitated process improvement initiatives across multiple departments.
  • Analyzed workflows to identify areas for efficiency gains.
  • Coordinated training sessions on continuous improvement methodologies for staff.
  • Collaborated with teams to implement best practices and standard operating procedures.
  • Documented and communicated changes in procedures to all relevant stakeholders.
  • Analyzed current processes for areas of improvement, identified root causes of issues, and created solutions to increase efficiency.
  • Assisted with project management tasks including budgeting, scheduling meetings, trainings, events, tracking progress against milestones, goals.

Warranty Director

Matheny Motors
Charleston
07.2018 - 11.2023
  • Managed warranty claims process for customer satisfaction and compliance.
  • Oversaw warranty policy development to align with industry standards.
  • Coordinated with cross-functional teams to resolve warranty issues efficiently.
  • Maintained accurate records of warranty claims and resolutions for audits.
  • Developed training materials for staff members responsible for managing customer inquiries about warranties.
  • Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
  • Analyzed customer feedback to identify potential product defects or service issues.
  • Provided technical support to customers regarding product warranties.
  • Tracked data related to returns, repairs, replacements, and credits for reporting purposes.

Warranty Manager

Worldwide Equipment
Charleston
04.2008 - 07.2018
  • Managed warranty claims process for heavy equipment and machinery.
  • Coordinated with suppliers to ensure timely parts replacement.
  • Developed training materials for warranty administration staff.
  • Oversaw compliance with warranty policies and procedures.
  • Analyzed warranty data to identify trends and issues.
  • Collaborated with service teams to resolve customer concerns efficiently.
  • Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
  • Maintained accurate records of warranty claims and transactions.
  • Ensured compliance with applicable laws governing consumer protection regulations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented process improvements to streamline warranty operations.

Sergeant

United States Army
Fort Campbell North
12.1999 - 04.2012
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Team Member and Safety Coordinator

Toyota Motor Manufacturing
Buffalo
10.2005 - 04.2008
  • Collaborated with team to maintain clean and organized work environment.
  • Assisted in inventory management and restocked supplies as needed.
  • Operated equipment and tools safely following all safety protocols.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to maximize productivity and efficiency.
  • Prepared reports on safety inspections for management review.
  • Implemented safety procedures to promote a secure work environment.
  • Performed daily workplace inspections to identify potential hazards and corrective action plans.
  • Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
  • Conducted thorough safety inspections of facilities and equipment.
  • Developed safety reports outlining inspection results and recommendations.
  • Collaborated with team members to ensure efficient assembly line operations.
  • Operated machinery for testing motor functionality after assembly completion.

Leak Technician

Flowserve
Charleston
01.2003 - 10.2005
  • Led installation and maintenance of pumps and valves for various applications.
  • Collaborated with engineers to troubleshoot equipment issues effectively.
  • Trained junior technicians on safety protocols and operational procedures.
  • Followed safety practices to safeguard against injury and damage to property.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Performed root cause analysis of problems encountered during routine inspections or repairs.
  • Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.

Education

Bachelor of Science - in Business Management (Operations Management Emph

Southern New Hampshire University
Manchester, NH
12-2024

Skills

  • Customer service
  • Project management
  • Team building
  • Process improvement
  • Effective communication
  • Data analysis
  • Conflict resolution
  • Staff training and development
  • Budgeting and cost control
  • Project planning
  • Pricing strategy
  • Problem-solving abilities
  • Administration and reporting
  • Decision-making
  • Computer skills

Timeline

Continuous Improvement Coordinator 3

Matheny Motors
06.2020 - 07.2024

Commercial Service Director

Matheny Motors
07.2018 - Current

Warranty Director

Matheny Motors
07.2018 - 11.2023

Warranty Manager

Worldwide Equipment
04.2008 - 07.2018

Team Member and Safety Coordinator

Toyota Motor Manufacturing
10.2005 - 04.2008

Leak Technician

Flowserve
01.2003 - 10.2005

Sergeant

United States Army
12.1999 - 04.2012

Bachelor of Science - in Business Management (Operations Management Emph

Southern New Hampshire University

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