Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Lwambwa

Fort Worth,TX

Summary

Dynamic leader and problem-solver with a proven track record at Keystone Automotive, enhancing customer satisfaction and streamlining operations.
Excelled in project management and customer service, achieving significant business goals. Skilled in Microsoft applications and relationship building,
consistently exceeding performance targets through innovative strategies and team collaboration.

Overview

6
6
years of professional experience

Work History

Customer Support Representative/Sales

Keystone Automotive
01.2024 - Current
  • Work with marketing and product teams to align strategies and achieve business goals.
  • Establish and maintain strong relationships with prospective and existing customers.
  • Educate customers on product features, benefits, website, and usage.
  • Troubleshoot and resolve customer complaints, ensuring a positive experience.
  • Processing vendor invoices accurately and efficiently.
  • Post charges to designated financial accounts.
  • Address customer questions and concerns via phone, email, chat, or in-person interactions.
  • Validating financial records.
  • Discuss pricing, terms, and conditions to close sales.
  • Stay updated on industry trends and competitors to identify new opportunities.

Customer relationship management/Dispatch

A Number 1 Air
08.2022 - 09.2023
  • Requesting, assessing, negotiating, selecting, administering, analyzing, recommending and terminating contracts for the acquisition of goods and services for very complicated contracts.
  • Budget revision, proofreading and submitting for funds release.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Executing awards in accordance with Agency policy, occasionally in an emergency or under extreme pressure.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members.

Onboarding Specialist/ Remote

DMG Go
07.2021 - 08.2022
  • Advising senior employees and executive management on all procurement decisions for the allocated organizations.
  • Performed Onboard services for contract employees, including transaction services related to the employee life cycle.
  • Worked with Employee Inquiry Representatives and SSO operational team members to research and resolve data-related issues related to employee records.
  • Provided customer support to field personnel regarding contractor status, reporting requests, and responses to general inquiries.
  • Assisted as needed with the Recruiting Process of Potential Candidates.
  • Responsible for Weekly Audits of Hires/Terms within the Compliance Guidelines.
  • Interacted and engaged with newly hired employees to ensure the successful completion of the Onboarding process Provides coverage as needed for other areas of HR Service Delivery and perform other duties as assigned.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Conducted background checks on candidates by obtaining information from law enforcement, previous employers and references.
  • Supported human resources with new hire orientations and monthly departmental meetings.
  • Entered personnel and subcontractor data into a central database.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Processed W9s and verified 1099 compliance.

Dispatcher

Amazon
02.2019 - 06.2021
  • Providing management and employees with advice on the most effective tools and methods for the quick delivery of products and services in support of various initiatives and operations.
  • Respond to over 100 daily calls/texts requests with information about assistance.
  • Closely monitored dispatch the routes to prioritize which routes need to be done by specific time and send rescue to drivers who need help.
  • Communicate with other dispatchers and the owners to get any changes in daily procedures.
  • Directed investigations to verify and resolve Amazon's requests or drivers complaints.
  • Manage over 60 vans.
  • Report, find solutions, and set up to fix the vans' issues to make sure they are safe to operate.
  • Ground the vans if needed.
  • Hire new drivers: set up interview, do interview, onboard and follow up with new hires with any issues they have, set up Amazon class once they finish all the steps.
  • Train new employees in various procedures and give feedback on daily work performance to increase productivity.
  • Reward drivers with good performance and encourage those who have better ideas to improve on a daily basis.
  • On the other hand, coach drivers with bad performance know how to do better.
  • Collect and keep track inventory including pouches, devices, van keys, gas cards, and chargers, etc..
  • Discuss the issues as drivers Return to Station (RTS).
  • Report at the end of day and make sure to keep everything clean and neat.
  • Follow Amazon rules, work with the OTR team to resolve any on-road issues.

Education

BBA - Business Management

University of North Texas
Denton, TX
05-2026

Skills

    ● Leadership skills
    ● Project management
    ● Excel
    ● Google Slides
    ● Google Sheets
    ● Relationship building
    ● Financial analysis
    ● Customer service
    ● Multitasking
    ● Project organization
    ● Communications
    ● Team management
    ● Microsoft applications proficiency
    ● Policy engagement
    ● Detail-oriented
    ● Supervision
    ● Goal setting
    ● Documentation development
    ● Problem-solving aptitude

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Customer Support Representative/Sales

Keystone Automotive
01.2024 - Current

Customer relationship management/Dispatch

A Number 1 Air
08.2022 - 09.2023

Onboarding Specialist/ Remote

DMG Go
07.2021 - 08.2022

Dispatcher

Amazon
02.2019 - 06.2021

BBA - Business Management

University of North Texas

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David Lwambwa