David Lyles
Raleigh,NC
Summary
Experienced Director of Food and Beverage with over 20 years of experience in the Food and Beverage industry. Excellent reputation for resolving problems and improving customer satisfaction. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Director of Food and Beverage
Concert Golf Partners
08.2022 - Current
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Director of Food and Beverage
Legacy Golf Club
05.2016 - 08.2022
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Purchased food and cultivated strong vendor relationships.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
Food and Beverage Manager
Concert Golf Partners
11.2015 - 05.2016
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Assistant Food and Beverage Manager
Doublegate Country Club
01.2010 - 11.2015
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
Lead Server Trainer
Stonebridge Country Club
01.2007 - 01.2010
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Presented training material with varied instructional methods to maintain attention of participants.
- Conducted small group or individual instruction to meet learning styles of participants.
- Modeled role-play scenarios to provide visual demonstration of serving food and beverages to patrons.
Server
Johnny Carino's Country Italian
01.2006 - 06.2007
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
Albany High School
Albany, GASkills
- Health Code Compliance
- Labor and Overhead Cost Estimation
- Supply Ordering and Management
- Staff Scheduling
- Inventory Control
- Delegating Assignments and Tasks
- Food Safety
- Guest Services
- Payroll Administration
- Cost Analysis
- Budget Administration
- Expense Tracking
Timeline
Director of Food and Beverage
Concert Golf Partners
08.2022 - Current
Director of Food and Beverage
Legacy Golf Club
05.2016 - 08.2022
Food and Beverage Manager
Concert Golf Partners
11.2015 - 05.2016
Assistant Food and Beverage Manager
Doublegate Country Club
01.2010 - 11.2015
Lead Server Trainer
Stonebridge Country Club
01.2007 - 01.2010
Server
Johnny Carino's Country Italian
01.2006 - 06.2007
High School Diploma -
Albany High School
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