David M Love
Bryant,AR
Summary
Proven track record in enhancing customer satisfaction and sales growth, notably at AT&T Mobility. Expert in customer engagement and relationship building, leveraging problem-solving abilities and product knowledge for superior service. Achieved significant loyalty and repeat business through active listening and critical thinking, contributing to team objectives and sales targets.
Overview
21
21
years of professional experience
Work History
Salesperson
Landers Chrysler Dodge Jeep Ram
05.2024 - 07.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Mail Handler
USPS
09.2015 - 05.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Customer Service Representative
AT&T Mobility
06.2003 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Education
None - Mathematics Education
University of Arkansas At Little Rock
Little Rock, ARHigh School Diploma - General Studies
Little Rock Central High
Little Rock, AR05.1991
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Call Center Operations
- Product Knowledge
- Customer Relationship Management (CRM)
- Building rapport
- Customer Education
- Sales expertise
Affiliations
Prime Hall Free And Accepted Masons
Timeline
Salesperson
Landers Chrysler Dodge Jeep Ram
05.2024 - 07.2024
Mail Handler
USPS
09.2015 - 05.2024
Customer Service Representative
AT&T Mobility
06.2003 - 10.2014
None - Mathematics Education
University of Arkansas At Little Rock
High School Diploma - General Studies
Little Rock Central High
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