David Maanika
Ishpeming,MI
Summary
I have over 30 years of experience the the automotive field, being it as a technician, service manage, dispatcher, or parts person. Over the years I have developed a relationship with a large customer base as well as the network to purchase parts locally as well as on line and from different states. This is what i can bring to your business if hired.
Overview
33
33
years of professional experience
Work History
Parts Manager/Dispatcher
Barrons Auto Repair
Marquette, Michigan
07.2022 - Current
- Implemented improvements to streamline the ordering process.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with other departments to ensure timely deliveries.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
Service Manager/Parts Manager
Marquette Automotive
Marquette, MI
11.2010 - 07.2022
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with the warranty department to process claims and provide customer support.
- Created written estimates and obtained customer consent to proceed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Adhered to customer service standards to foster satisfaction and retention.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Managed inventory levels of parts necessary for servicing customers' needs.
Service Manager
Riverside Automotive Wv
Marquette, MI
08.2006 - 09.2010
- Resolved customer complaints quickly and effectively.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with the warranty department to process claims and provide customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Pitched in to complete various duties during peak periods or employee absences.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented service protocols to enhance operational efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
Service Manager
Scooters Motor Sports
Marquette, MI
06.2004 - 08.2006
- Resolved customer complaints quickly and effectively.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with the warranty department to process claims and provide customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Pitched in to complete various duties during peak periods or employee absences.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Technician
Frei Chevrolet
Marquette, MI
06.1992 - 06.2004
- Installed new components or replaced defective parts to restore functionality.
- Diagnosed problems and determined solutions for various customer issues.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Troubleshot electrical circuits using schematics and diagrams.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Maintained certifications and completed training on systems and components.
- Completed scheduled appointments on time to drive quality service.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Logged services performed in service ticket system.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science - Automotive Technology
NMU
Marquette, MI05-1992
Skills
- Coordinating paperwork
- Logistics planning
- Performance improvement
- Parts documentation
- Supply chain coordination
- Customer service
- Vendor relations
- Inventory restocking
- Improving customer satisfaction
- Customer relations
- Ordering parts
- Invoice processing
- Inventory management
Timeline
Parts Manager/Dispatcher
Barrons Auto Repair
07.2022 - Current
Service Manager/Parts Manager
Marquette Automotive
11.2010 - 07.2022
Service Manager
Riverside Automotive Wv
08.2006 - 09.2010
Service Manager
Scooters Motor Sports
06.2004 - 08.2006
Service Technician
Frei Chevrolet
06.1992 - 06.2004
Associate of Applied Science - Automotive Technology
NMU
Similar Profiles
Brandon DaughertyBrandon Daugherty
Service Advisor at Barrons Auto RepairService Advisor at Barrons Auto Repair
Brandon DaughertyBrandon Daugherty
Service Advisor at Barrons Auto RepairService Advisor at Barrons Auto Repair
Brad ConverseBrad Converse
Mechanic at Barrons Auto RepairMechanic at Barrons Auto Repair
Chelsie WealtonChelsie Wealton
Registered Nurse at UP Home Health and HospiceRegistered Nurse at UP Home Health and Hospice
Breannea LeuallenBreannea Leuallen
Babysitter at My BrotherBabysitter at My Brother