David Mackabee
Los Angeles,CA
Summary
An experienced worker in customer service as well as customer relations. Seeking a full-time position to create a welcoming experience for all members and guests, problem-solving, and contributing to business' successes on a daily basis CONTACT 10+ years of experience in hospitality. Excellent interpersonal and networking skills. Marketing Strong verbal and written communication skills. Flexibility to fit the team needs Microsoft Word and Excel.
As a Community Lead, I play a vital role in enhancing the member experience. Responsibilities encompass catering to members' needs while upholding WeWork's global standards. This involves curating events tailored to members' interests, facilitating connections among members for potential business collaborations, and cultivating a hospitable atmosphere for both members and their guests.
Overview
13
13
years of professional experience
Work History
Community Lead
WeWork
09.2020 - Current
- Built relationships with over 300 office tenants, building staff, and community.
- Maintained documentation, wrote reports, and tracked expenses using Google Docs, sheets, and Microsoft Office.
- Maintained an exceptionally low building OPEX consistently below the territory average by tracking and budgeting spending using Power Bi, identifying cost-saving opportunities, and using Power BI and spreadsheets.
- Achieved and sustained a well above average net promoter score from member surveys, recognized by senior leadership for exceptional customer service.
- Lead tours to work towards and maintain a high building occupancy.
COMMUNITY ASSOCIATE
WEWORK
11.2018 - 09.2020
- Front Desk Management of keeping track of mail, tenant requests, as well as phone calls.
- Creating Events And Membership Engagement for a building containing over 300 office members and 200 visiting members
- Building Operations And Management with a cleaning staff of 5.
Shift Leader
COFFEE BEAN AND TEA LEAF
02.2011 - 11.2018
- Perform all pre-shift established opening procedures to ensure that the location is ready to serve customers
- Maintain a clean and organized workspace, enabling coworkers to locate resources and product
- Demonstrate, punctuality, precision, and efficient work habits
- Million dollar store and we always outperformed previous sales marks
Education
Some College (No Degree) - Pharmacy Technology
Everest College - Gardena
Gardena, CASkills
- Tenant Relations
- Community Engagement
- Activity Planning
- Property Maintenance
- Quality of Life Improvements
- Event Planning
- Documentation Skills
- Community Development
- Partnership Development
- Community Management
- Microsoft Office
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of 4 staff members.
Additional Information
- PHARMACY TECHNICIAN PROGRAM AWARDS PRESIDENT’S AWARDS FOR ALL-AROUND EXCELLENCE , OCTOBER 2013 - APRIL 2014
- I have been acknowledged multiple times and have multiple reviews from members, co-workers, and upper management at WeWork for developing a warm, inviting, and active community.
Timeline
Community Lead
WeWork
09.2020 - Current
COMMUNITY ASSOCIATE
WEWORK
11.2018 - 09.2020
Shift Leader
COFFEE BEAN AND TEA LEAF
02.2011 - 11.2018
Some College (No Degree) - Pharmacy Technology
Everest College - Gardena